Old hotel with chipped paint, worn chairs in the room. WiFi signal was weak and often had to rely on cell data for service. steaming tv rarely worked. The TV would turn on in the middle of night and wake us up. Engineer came up twice and could do nothing. He said it was happening to several guests of the hotel. Great location for walking but terrible for cabs/uber due to congestion. Overpriced rooms for the condition our room was in. 1 of 2 elevators broke down for 2 days, and resulted in long waits. The gym/pool is nice. Room service was mediocre at best. I would not stay here again. Manager was not helpful when I complained.
Amy
Amy,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
I had to cut short my stay at this hotel due to a sudden family bereavement. Most hotels would not have cared and would take full payment but I was delighted and really appreciated that the hotel only took payment for nights i stayed. The location is perfect, pool and facilities top class. Staff very friendly. Because of the heartfelt nature the staff showed to me I don’t think I will ever stay anywhere else when in London.
Sandra
Sandra,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 8 日
I paid over £600pn for a suite on room only basis so I could stay with two kids. I was expecting something lovely but we got less than basic. The whole room was tired. Windows don’t open. No curtain in the living room. Bottle of water warm as just on the side. No milk for for coffees. Fridge empty. Walls we're grubby. Bathroom looks like it belongs in an old peoples home. Furniture is poor quality and the bed was an uncomfortable double. There was rubbish in the hallways. Plugs and light switches didn’t work in the room. Extra bed requested not made up. Shower leaks out all over the floor. Restaurant floors held together with tape. Breakfast counters were so gross, covered in food and juice that we walked out and went to a cafe. They made the bed but left PJs in a pile on top of the air con unit and didn’t give clean glasses. Only basic toiletries provided. The pool area was less than inviting. Very dark and run down. All in all, poor experience. Literally only positive is central location. Definitely doesn’t fit usual 5* expectations.
Martha
Martha,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 31 日
Gorgeous hotel in top location. However, with one elevator (out of 2) out of order, it made for long waits. Additionally, with construction project going on next door, our entire room would vibrate and shake and the noise was like it was all happening in our room on the 5th floor. Clearly this isn't the hotel's fault and glad we were only there for a short stay and weren't jetlagged and hoping for a midday rest. The room was gorgeous and beds super comfortable. Our room with 2 twin beds was big for Europe standards.
Leigh-Ann
Leigh-Ann,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 27 日
Fint hotell.
Tom even wold
Tom even wold,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
.
Anett
Anett,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 24 日
Litt vel slitt.
Veldig fin beliggenhet med gå avstand til alt det store i London. Lett å finne mat og metro i nærheten. God seng. Dessverre var rommet for slitt og trist for vår smak. Veldig god seng. Dårlig ventilasjon og dårlig belysning.
Stian
Stian,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 23 日
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Anett
Anett,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 21 日
Camilla
Camilla,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 19 日
綺麗なホテルですが….
ベットが柔らかく過ぎて腰が痛くなりました。
YOSHIHARU
YOSHIHARU,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 11 日
Tired very very tired
To say the hotel is tired is an understatement. Carpets stained paint peeling. Fixtures and fittings look 50+ years old. To advertise and charge as a 5 star but to offer that level is astonishing.
Location outstanding and staff pleasant but the whole place needs a serious refurb