I was traveling cross-country and decided to stop for the night. So, I booked a room @12a and prepaid. When I arrived at the hotel, I was told that there were no rooms available and they would not issue me a refund. I contacted Hotels.com via chat and spoke with a "bot," that stated they would contact the hotel directly for my refund. A few minutes later, the bot informed me that the hotel declined my refund request. The hotel that I ended up staying at told me that the act of "refusing to refund your money for a room you didn't use is illegal." I will be contacting their corporate office to receive my refund.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 1 日
Passing through
Bed was comfortable,
Rene
Rene,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 1 日
Syria
Syria,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 1 日
You probably shouldn’t expect too much for under $80
The property is run down. They’re doing their best with what they got.
I did feel like my property/vehicle was secure.
Peter
Peter,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 31 日
Great stay!
Lisa
Lisa,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 30 日
FABIAN
FABIAN,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 29 日
Kenneth
Kenneth,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Jeremy
Jeremy,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Pool was nice hotel nice
Charles
Charles,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Good pit stop on the way to Colorado. Kids enjoyed the breakfast!
Jason
Jason,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
The staff was welcoming. I had what I needed. The room was clean and comfortable.
Kirsten
Kirsten,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 25 日
Lorraine
Lorraine,5 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 23 日
40 minutes check in time
Waited 40 minutes to check in.Hotel is run down. Dirty rooms. Towels were gross.
Elicia
Elicia,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 22 日
Richard
Richard,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 21 日
viola
viola,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 20 日
We paid extra for the suite that was supposed to have (2) televisions but only had one, also one of the bathrooms tubs didn’t drain well . I went to the desk to let them know they offered nothing.
Jeff
Jeff,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 18 日
Always a solid stay. Particularly easy and accommodating if you have a dog traveling with you. Breakfast is good. Love that Denny’s and Wendy’s are within walking distance.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 17 日
Great spot in Amarillo
Awesome. Beds were very firm - we would have liked them a bit softer only complaint.
Michael
Michael,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Left my iPad behind! I came back for it and reception remembered me and I was able to get it
Holly
Holly,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Nipun
Nipun,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 14 日
Jeremy
Jeremy,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 14 日
From average to horrible
Stayed here several times throughout the years. The place has gone downhill. The back door was broken, the bedding was damp, the bathroom was dirty, the room was dirty. It has an odor. The ice machine was gross and dirty. The carpeting was dirty. Just really disappointed.