4/10 尚可
2025 年 7 月 26 日
The worse check-in experience ever!
Neither Hotels.com nor the hotel itself keep their promises! And they can blame each other and leave us without compensation. Several informations were wrong on the booking site. We bought overnight stay with breakfast but after we paid the specification of the room suddenly changed and the beakfasts wanished. It was stated that there is 24 hours reception but there is no reception! We were supposed to recieve self-check in information but we hadn’t. There are notes inside the hotel with a phone nr to a reception in an other hotel untill 11PM. But when we tried to call it turned out they only take emergency calls after 9PM. We were a family of four, the 2 extra beds were not bedded and the leg of the bed was broken. They are saving on the towels too and the instant coffee. The photos on the booking site look much better than in real life. I am fed up with the lies about the hotel on the booking site!
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