2/10 很差
2026 年 2 月 23 日
I am writing to formally document a serious health and safety issue during our stay on [February 20, 2026]. Edward Pruitt discovered a bed bug infestation in room after Edward sustained multiple bites.
The Incident: Upon discovering the bites, he immediately inspected the room. While the pests retreated when the lights were turned on (as is typical for bed bugs), the physical evidence on Edward’s skin was clear and immediate. We have high-resolution photographs of the bites sustained during the stay.
The Interaction: We reported this to the front desk attendant immediately. Her response was inadequate for a health-safety crisis:
She informed us that no manager would be available for assistance until Monday morning.
When asked for an emergency contact or escalation path for a biohazard situation, no alternative was provided.
She asked for photos of the insects; while the insects moved quickly to hide from the light, the medical evidence on Edward’s skin serves as clear proof of the infestation.
Resolution Required: We expect an immediate response regarding a full refund for this stay and a plan for the professional treatment of our belongings to prevent bringing the infestation into our home. We are also keeping a record of Edward’s injuries should medical treatment be required.
Edward
Edward，2 晚商务旅行
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