I don’t usually write reviews, but I’m hoping this helps any travelers considering this hotel based on slightly higher ratings.
The room was not up to standard for cleanliness. There were crumbs on the couch, a clearly-used washcloth left in the bathroom, and the only soap provided was an already-opened bar.
No complimentary water at check-in and none in the room unless you count the $9 bottle of Fiji. Only two towels were provided for two guests staying two nights. To top it off, when I tried to shower before bed at 10:00, the water was completely turned off and didn’t come back on until morning.
I had read about construction issues in reviews, so I specifically called ahead to confirm that the restaurant and bar were fully operational—was assured they were, and even received a confirmation email with hours so I could plan meals accordingly. When I went down during lunch, I was told there was no service due to construction. The solution? I was handed a few unhealthy takeout menus and given a tuna sandwich. No soda, even though I asked. That’s how a $400+ stay gets resolved? With a $10 sandwich?
Then, the fire alarm went off in the middle of the night, so sleep was shot. The next morning, I was delayed a full 10 minutes trying to get to an event because the hotel shuttles were blocking the entrance and wouldn’t move to let cars pass.
At least until the construction is finished and service catches up to the price point, I’d strongly recommend booking elsewhere.