I love the staff, they are super nice and helpful. Decoration in hotel is fabulous.
真实旅客
2 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2019 年 10 月 9 日
Yang
Yang,6 晚行程
Hotels.com真实住客点评
6/10 好
2018 年 5 月 18 日
Hotel not bad but the room is no good.
Room design is quite simple and the room size is smaller than look in the photos. Inside the room is tidy but look old. I don’t think about this is 5 star hotel as I have paid for £244 to booking this room. But service is not bad. Outside from the hotel is very convenient, located in the town city.
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2018 年 2 月 25 日
真实旅客
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 1 日
seyed Mehrdad
seyed Mehrdad,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Great find in such proximity to Kensington and all its attractions. Starting to look a little bit tired, but OK. Our room (307) had a nice little balcony / terrace which was great. However the noise from other rooms and also from the noisy pipework wasn’t great.
Good breakfast!!
Gavin
Gavin,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Lap
Lap,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Andrew
Andrew,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 26 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 23 日
Excellent hotel and staff
Staff were brilliant as usual and the manager very kindly upgraded me to a penthouse suite
Robert
Robert,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
The BEST hotel!
This was quite simply the best hotel we may have ever stayed at! We couldn’t recommend this more. We stayed in the squint splash suite and simply, wow! If you love a jacuzzi/hot tub, stay here! Location is great, it was clean, staff are friendly, simply fab!
Imogen
Imogen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Jordan
Jordan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Great hotel all staff very helpful
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Beautiful Stay!
Beautiful stay in a lovely spacious room. Loved having a bath and shower. Artwork and decor make it a unique and interesting place to stay. Perfect location - close to underground and within walking distance to restaurants and the Natural History Museum and Kensington Gardens. If planning on arriving by train and you have luggage - be aware there is no lift or escalators at Kensington South station. Cocktail happy hour at the hotel is well worth it, together with a delicious, reasonable priced, meal. Brilliant service throughout the hotel. Thanks for a wonderful stay!
Cathy
Cathy,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Everything is ferfect.
Selçuk
Selçuk,4 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 26 日
Quirky hotel with nice service but terrible beds
Positives - good location, nice reception / breakfast area, fun quirky decor, nice good sized bathroom with separate shower and bath, and free water and snacks in the room - the bathroom toiletries are high-end RITUALS products and the reception staff are very friendly and helpful
Negatives - room was supposed to be a king size bed - it was actually 2 singles pushed together and one slumped in the middle causing me to roll to the centre of the bed and the gap between matresses- very uncomfortable- also duvet was synthetic- so quickly became too hot , the old elevator is Tiny - only fits 2 people and it’s incredibly slow- waited 10 mins for it at Breakfast time
For what I paid it represented ok value - would stay again.. but would insist on real double bed!
Christopher
Christopher,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 26 日
5stars
Lovely staff, very friendly and helpful. Beautiful area and hotel and very close to subway station in a safe area of London and the Natural History Museum. My go to hotel when on business in London.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Richard
Richard,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Marc
Marc,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 11 日
Shriya
Shriya,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 8 日
Sarah
Sarah,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 24 日
King bed would have been better for size of room. Super king unnecessary. At breakfast unsweetened bread and normal yogurt would have been good.
Joan
Joan,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 18 日
Had an excellent first stay at this great hotel! It’s conveniently located, making it easy to get around London—just a few minutes from the tube. The staff were outstanding—so friendly, welcoming, and attentive throughout our visit.
I loved the boutique hotel experience—it felt so much more personal and charming compared to a large corporate chain. It truly added to the overall enjoyment of our stay.
I would definitely recommend this hotel to anyone visiting London, and we will absolutely be back!