We recently stayed at the Doubletree Grand Hilton at Biscayne Bay. Let me say, this was the worst hotel stay We have ever had. Let me explain more.
1. When we arrived, the hotel was undergoing a major renovation, something we were totally unaware of. We would have changed hotels if we knew.
2. When we arrived via Uber, we could not figure out how to get to the lobby. We asked the valet, he told us we were on wrong side of hotel and we had to walk around. We did, only to find nothing, then walked back. (Very hard for us as we are in 60's and had 3 suitcases). When we got back, same valet insisted there was no entry where we were. We found another valet that helped us a little. Problem was we went in right door but then was sent wrong way. Took us 35 minutes from time dropped off until we found the hotel desk to check in.
3. Tried to use digital key, it made us go to hotel desk to run credit card, even though we gave when booked.
4. There were only 2 elevators when we got there for our floor, one was broke. When we went to breakfast, the 2nd elevator broke. People were doing stairs with their luggage. Luckily, we found a bellhop Nate (probably best employee at this hotel). Nate got us to our room using service elevator, then came back couple hours later and took us and our bags out of the hotel to where we could get a Lyft.
This hotel is not fit to have guests right now, and if it was my first Hilton property, I would never consider it again.
There were a lot of unhappy people.