I booked this hotel for a night while I was traveling from MD to MI. Just me and my two service dogs. I was already going through some very difficult things in my personal life, and I just needed to stop for the night before continuing the other half of my 16 hour drive the next morning. Hotel was difficult to find, parking lot was ridiculous to navigate. When I finally parked, I saw the nice looking bar/lounge area through the glass doors, and thought that this was going to be a well deserved break. Oh how wrong I was. Not only was the lobby and hallways full of children age 4-16, soaking wet from the pool, running around and causing disruptions, but when I tried to check in, the woman at the front desk DEMANDED I show paperwork for my service dogs. Which is ILLEGAL regardless of the state you're in. She then argued with me and demanded I pay a $20 pet fee in cash, which was odd to me. They didn't have the room I booked online, so I was up charged for a two bed room that I didn't need. Hotel smelled awful/DIRTY Bar/lounge was closed before 9 pm, which was upsetting. This hotel is NOT disability friendly OR accessible. My dogs will not use an elevator, so I had to ask multiple employees where the stairs were to my floor. Different answers from each employee. I got lost having to walk down dark, scary, dirty, unsafe hallways, to stairwells just alike. Confusing to navigate, EXHAUSTING for a person with DISABILITIES. I don't have the space to finish this, but it was all awful.