We booked our one night here mostly because it was close to the airport and said it had “shuttle to airport”. 
When checking in we found out there is “some times” a shuttle (for a fee) which wasn’t available for us. They did call us a taxi.
Also, we had NO HEAT, in our room, and it was very cold in Florence the day we were there, apparently they don’t turn the heat on till Nov, 1st. ☹️
Last but not least was we had brown rusty water COLD coming out of our shower, so ALSO no hot shower 😡. 
The staff was very nice though. After being in Italy a month on holiday, it was very sad to end our vacation like this.