The hotel staff was awesome. There is no pool outside.
Alicia
2 晚家庭旅行
10/10
From the minute we checked in everyone was exceptionally nice! What a fantastic place to stay. Which we could’ve stayed longer! I would highly recommend staying here. The room was clean. The front desk attendant was very helpful. And the server for the breakfast buffet was so personable! 10/10
Derek
1 晚家庭旅行
8/10
The hotel site states it has an outside pool and jacuzzi. Well, they didn’t!!!!
Tomichael
2 晚家庭旅行
10/10
Everything at the embassy of what I expected to be. The staff was friendly the breakfast was fresh and good. The hotel was clean I didn't see anything out of place. Me and my family plan to book the embassy every time you go out of town.
Timothy
1 晚家庭旅行
10/10
Nice
Dell
2 晚行程
4/10
Mark
3 晚家庭旅行
6/10
We'll when we first got there it was fine. But the air conditioning went out it was hot people went out to buy fans it was hot
We ask for a discount but they gave points instead.
Chery
3 晚家庭旅行
6/10
The tub in the bathroom was having cracks with rust.
The cleaning of the room was not done regularly and properly
The shuttle service to airport was UNRELIABLE. Had to wait for an hour on TWO DAYS at the airport and finally had to take an UBER
真实旅客
3 晚家庭旅行
10/10
Johnathan
1 晚行程
4/10
kelleigh
4 晚商务旅行
8/10
I was on a personal trip. The staff was awesome! Check-in was quick and easy.
My only concern was the water was backed up in the tub, and my last night of my 3 night stay, I requested my room to be serviced and when I returned at 9pm, my door was open from housekeeping.
Tamika
3 晚行程
8/10
Syreeta
3 晚行程
6/10
Sherri L
1 晚行程
10/10
Shanika
1 晚行程
10/10
Layciekia
1 晚行程
10/10
Tyneshia
2 晚行程
2/10
We called ahead to get an early check in at 1pm. After 30 minutes of trying to figure out our reservation they stated 1pm would be fine.
Get there and nothing ready until 1:30
We told them we had an event at 3pm
Asked for directions to Gateway Center. She stated it was 6 minutes. No directions, it was the attitude we were given.
After event we came back to check in, I was behind one other customer and the front desk person was more concerned about where I was standing in line then helping me.
When I presented my card It was charged $100 more than my reservation was stated.
Instead of offering me information about the additional charges, she rolled her eyes.
It was not the incidentals charged it was the attitude. Two separate staff members same attitude.
The only thing that saved the stay was Bernice at Breakfast she reminded us that everyone can make a difference with the right attitude.
Tammy
1 晚家庭旅行
8/10
Marylea
2 晚行程
4/10
There was slow drainage in shower and sink the issue was mishandled due to the mgr sending engineers to the wrong room for service.
Shameka
2 晚家庭旅行
2/10
The air vents had black mold inside them. The curtains had something similar to that from a man on each panel. We requested a new room and were told they had nothing available. From my conversation with the front desk person they knew or had many complaints about this room. Please see pictures below. I have a video of the curtains if I need to send that. I strongly advise that this hotel be removed from your site. Very disappointed ☹️!
Troy
1 晚行程
10/10
Best stay ever. Been looking forward to staying since my last stay. Finally got a chance to come back!!
Easha
2 晚商务旅行
10/10
Travis
1 晚行程
4/10
Megan
1 晚家庭旅行
8/10
The staffs very welcoming all departments. Foods and happy hours outstanding. Room nice. We one had issues that no where you see that you have to pay for parking and 100.00 deposit.
Tracy
2 晚行程
2/10
When I arrived in my room the air conditioner was not working properly. I call front desk to let her know. She said someone will be there to check it out but no one ever showed up. So me and my children had to sleep in a stuffy room all night