The check-in for this experience was terrible. The front desk person was quite disinterested in actually offering any sort of customer "service." In fact, when he couldn't find my reservation he was said, "Are you sure you're not at the Spring Hill?" Then two/three other people came up and he helped them first before proceeding with searching for my reservation. I was so annoyed, it put me in such a bad mood. He eventually found my reservation and realized he had to check a different system to find me.
Then he put us in a room that was not fully furnished. It was just a bed and a desk, the chair and side table was missing in the room. It looked like it was put barely put back together after being "renovated." We had to ask for a different room. I was very disappointed again and we asked to get a different room.
Again, the front desk person was annoyed with us and reluctantly gave us a new room. The hotel was only 40% full, so it wasn't like there weren't other rooms available. Overall, I would never go back to that hotel with such a bad experience.