Lovely hotel, great location. However, when we were checking in, it seems a twin room hadn’t been reserved for us, even though I had requested one. There was no free upgrade, and it soon became apparent, that they had to put us in the last resort room. The sink had a massive crack in it, but mainly there was a huge problem with the shower, it was either scolding hot or freezing cold. (I find it hard to believe, that no one else had not complained about this) We had to go to reception to complain, as the phone was not working (coincidence?). The plumber allegedly tried to fix it while we were out that night. The following morning it was still not working (my friend scolded herself for the second time). I had to get dressed minus a shower and go to reception again to complain, as there was still no working phone. They accommodated us by finding another room, but it was highly inconvenient as we had to wait. Being in a twin room, (they were tiny) there wasn’t much available. We mentioned the broken phone, but the phone was not replaced. The manager had great customer service, and did what she could under the circumstance. I’ve stayed in hundreds of hotels worldwide, many 4 stars and have rarely needed to complain. But feel pretty disappointed by Raddison, and feel the free £10 drink voucher they gave us, just didn’t cut the mustard. The new room was small but good. If we had received it the first time round, this review would have (like most of my reviews) been very positive.
