4/10 尚可
2026 年 3 月 17 日
The shuttle service (Valet Connection) was terrible. This shuttle is operated by an off‑site parking company that also services several nearby hotels, and it was clear their priority was their own parking customers—not hotel guests.
At the airport, hotel guests were only allowed on if there were seats left after parking customers boarded. I barely made it onto the shuttle as the last seat, but I heard of others who were left behind and had to wait 30 minutes or more for the next shuttle.
The hotel pickup was just as bad. The shuttle did not arrive on time, and the driver initially only wanted to pick up passengers flying on a specific airline. His dispatcher had to tell him to take all of us. He threw the luggage into the shuttle without stacking or securing it (I have photos). He then nearly left my bag at the wrong terminal—Detroit airport is very spread out. Thankfully, I intentionally sat in the back so I could keep an eye on my luggage.
Truly awful service. I would avoid this hotel entirely due to how poor the shuttle experience was.
Michael
Michael，1 晚行程
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