We arrived at 5pm, when we were allowed to check-in at 4. It was a mad house, people had been waiting for hours to check in, rooms were not ready, and we had to wait another hour for our room to be ready. We were in town for a concert, and because of the delay, we missed the first band. I stay in a lot of hotels, and this is the first time I've ever been able to check in because a room isn't ready. Other customers and myself had to get ready in the lobby bathroom, which was an absolute mess.