Checked in about 330am after a late flight. Reserved a king bed got 2 full size beds. There was an inch of backed up sewerage in the bathroom. Went downstairs to lobby Wayne said there was no other rooms to move too and he failed to mention at check in that they didnt have the king bed available. We left. This hotel is like a trap house.
Melanie
Melanie,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 28 日
Kristy
Kristy,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 27 日
Ma Glaiza
Ma Glaiza,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 22 日
Service Sucks
Called the hotel to let them know that we would be arriving late with an ETA of 1AM. Told by front desk that it would not be a problem. Finally get to the hotel and start the check in process - clerk asks for name and confirms that we were staying for one night - then with a snarky smile says "well we are overbooked and no longer have a room". Refuses to help find another room and says it not his problem we don't have a place to stay after driving for 5 hours. Went to use the lobby bathroom after the long trip and it was filthy!!
Fiona
Fiona,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 21 日
Avoid Avoid Avoid
Place was dirty and fly unsafe. The room air conditioner did not work. The woman at the front desk did not return my drivers license and I didn’t realize it until three days later. I stayed two two nights, so they could have left it in the room. I called on Saturday and the said they would mail it. I called today (Monday) and he said he would get around to mailing it on Wednesday because he is to busy. I’m ready to call the police.
真实旅客
2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 21 日
Jennifer
Jennifer,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 21 日
Complete mistake, praying they attempt improvement
真实旅客
6 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 20 日
We walked in and walked out. Dirty, cigarettes burns on the bed. Smelled like smoke and the bathroom was leaking all over the floor.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 20 日
Terribly filthy hotel
The hotel was very very dirty. The bed broke by my husband rolling over, the lobby was very dirty. Hallway and elevator were very dirty. Not at all like the photos! Very strong smoke and damp smell throughout. Toilet and tub was filthy and had hair on it. Floor had gum and was dirty. Comforter on the one bed had blood on it. Very unpleasant experience.
Matthew
Matthew,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 20 日
Suma
Suma,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 20 日
Room was very dirty. You can’t control your room temp
Larry
Larry,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 19 日
Husband wanted out I was too tired too leave .
Linen still dirty on a made bed, tv doesn’t work, vacuuming non existent in room 1 changed linen myself as clerk was extremely busy
Room 2 tidy clean linen tv worked bathroom was clean
Exterior needed to be swept
No fault to clerk he was extremely busy and was alone. He was polite but tired and overwhelmed. Except before renting out rooms they should ensure that rooms are cleaned . Both rooms were bug free
真实旅客
1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 18 日
It is what it isI’m
Actually wasn’t able to make it had an accident. Could not check in called at least 30 times no one answered the phone. Was labeled a no-show. I was told I can not get a refunded or a partial refund. I’ve stayed here many many times most times it’s always the same. It’s not the best service not the best location, but I don’t have any problems and I’m a creature of habit.
Averen
Averen,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 16 日
David
David,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Walt
Walt,4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 11 日
This hotel is used by Onondaga County Department of Social Services to house displaced families. It is a bare minimum hotel. You want fresh towels you have to take the dirty ones back to the front desk.
Also we check out early and I AM TOLD THAT THE 3 DAYS I DIDN'T STAY WON'T BE REFUNDED FROM HOTELS.COM
真实旅客
10 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 11 日
Veronika
Veronika,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 9 日
No ICE, Fitness room- fix info & listing, misleading. 3rd floor room- floor sticky, no batteries in tv control ( they gave us more), no tissues, atmosphere before dark very loud
Theresa
Theresa,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 7 日
Davaun
Davaun,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 2 日
Hilda
Hilda,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 23 日
Kaila
Kaila,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 21 日
It was dirty and smelled weed
Thilda
Thilda,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 21 日
A roach crawled across the bed before I can even get comfortable not to mention that I couldn't use the television because there was no remote! Then I walked all the way back to the office and asked for one and was told they will get one for me tomorrow! Knowing I can't work the TV without it