Hotel suited our needs for a 2 night stay. Hotel is right off the Highway and about 15-20 minutes from downtown. Continental breakfast was nice. The hotel is older and musty. I could hear our neighbors doing very personal private things through the wall and it was loud! Seems like a lot of people were living there long term. We like to budget travel so this was apart of that but I’m sure for a bit more money you could stay somewhere nicer and close to town.
Michelle
Michelle,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 25 日
Jonathan
Jonathan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 24 日
Chelsea
Chelsea,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 13 日
It was pleasant, I have no problem.
MARIE
MARIE,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 12 日
Dashaun
Dashaun,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 11 日
Johanna
Johanna,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Janette
Janette,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 29 日
Ashley
Ashley,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 26 日
This place is a dump. There was no hot water and the staff was unaplogetic. Tried to follow up with e manager. They never answer the phone. I wouldn’t stay here again if it was free.
Francis
Francis,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 25 日
Linda
Linda,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
keith
keith,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 14 日
This place has real potential. The property has a mold mildew type of smell. The carpet in the room was wet. They had a wristband situation for the pool but a lot of people without. I watched staff kick someone out who had a whole bottle near the pool and then not enforce it. Pool water was dirty and did not smell treated. I had a first floor room with curtains that couldn’t close.we had to park our car in front our window for some privacy since it was facing the parking lot. The room has lights on the outside which were illuminating my room all night. Take out the mold carpets, invest in some proper window treatments, clean your pool!!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 13 日
Not great, but ok
Property was ok, huge potholes in parking lot and the overall appearance of property could have been better. Rooms were nothing special- but functional.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 26 日
Christina
Christina,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Christopher
Christopher,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
PAUL
PAUL,7 晚行程
Travelocity真实住客点评
2/10 很差
2025 年 6 月 23 日
In the afternoon of the 2nd day of our stay, we came back from a competition and found out there is no hot water in our room. I called the front desk and was told the boiler just broke and there might not be hot water until the next day or even two days later. I asked how I could take a shower. They told me they didn't know. I asked if the showers by the pool worked and they again they told me they didn't know but didn't offer to find out. They did not offer my any solutions. So I went downstairs to check the shower by the pool and it had not hot water either.
So I went to the front desk to ask if other rooms had hot water. They said they didn't know and would not find out. I asked why. They said because if they let me use another room with hot water, it would be considered dirty and they would not allow that. So I asked what the solution would be. The staff member again said they didn't know. One of them said it was beyond his "jurisdiction" to give me a discount. I said I had not got that far yet. I just needed to take a shower. "I am your guest. Is it too much to ask for a shower?"
I found the staff member more interested in talking back to me than finding a solution, which is disappointing.
Eventually I called a teammate who told me their room had hot water. So there were rooms with hot water and this was not an unsolvable problem. This really made me feel this hotel's staff failed at solving guest problems intentionally. Hence I would give 0 star if I could.
Wei
Wei,2 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 23 日
The hotel & room were fine but it took quite a long time for the room’s ac to cool the room down. I overheard another couple complaining about the AC as well. The breakfast was just ok. The other Best Western in Berlin had a better breakfast based on prior experiences at the Berlin BW (waffle option, better eggs, better sausage & better bacon). Overall a positive experience & a good value. The cost of the Berlin BW room was slightly more which was the reason I chose the Hartford BW.