The place was clean with a very friendly staff. However, when I walked in, I could smell mildew. I don't smell well due to a medical condition so when I smell something it is usually overwhelming already. The room was worse than the lobby. We chose this hotel because of the pool/hot tub. We called ahead the night before and asked if they were operational & were told it was. On arrival I asked where they were and the clerk told me they were not working, that he was a new employee and they weren't working when he started. He did offer that we could go to the Residence Inn on the other end of the street & use theirs. It was 23 degrees outside!! The point of a hot tub is to relieve aches & pains, not shock your system!!!! He truly felt bad but was powerless to help us. When I went to the elevator to go back down & talk with the clerk, there was a gentleman at the ice machine. He pushed the button and one lone ice cube came rushing out. When the doors opened I told him I would let the clerk know. When I told him, he rolled his eyes and sighed, saying under his breath, "really? what have I gotten myself into?". He then told me he would send someone up to look at it.
With all this going on, minus the 9-10 charlie horses, we slept well. The pillows were perfect for a good night's sleep, and the blankets weren't too light or heavy. Bed comfort was okay, but that's a personal preference.
