Valet and service staff were amazing. Stay…never again!!
The Air Conditioning never worked right, on 100 degree heat…night 1, we had maintenance check and turn it down but it never cooled, even with our own personal fans. First morning, called maintenance again and he got it working better, it the halls and elevator were so hot that we sweating indoors.
And then we get a note that power would be off for several hours that night for scheduled maintenance. I called the desk and was told our room would not be affected, which was a relief since it took all day to cool our room down. But surprise, we woke up soaked in sweat, no AC even though I was told we would have power and air. Called the maintenance guy again to turn the air down asap but it never cooled off. By mid afternoon we were still sweating and decided to check out early and go home because the vacation was miserable and was getting worse by the minute.
With RA and claustrophobia, heat is the enemy, and to make it all worse, the room keys took about 8 tries to access the room, where you are standing on a hot hall, sweating, makeup running, clothing sticking… another hotel would have cost $100/night and provided a better experience.
First vacation in years, absolutely ruined.