We had multiple issues with the hotel. Most were basic things which are expected clenliness was the main issue.
The bedsheets are yellow and stained when we got to our room. This was particularly annoying as they asked for a deposit to ensure we did not stain the sheets. We contacted hotels.com who struggled to help us due to the phone lines being un manned by the hotel staff. There were also about 8 phine numbers non of which were useful. When they finally offered us to move rooms they showed us an upgraded room which still had stained walls and sheets. Additionally there was a stench from the shower which would not go and only got worse with running water. The water was also only cold with no warm or hot.
In addition the pool was not clean and half empty when we arrived.
The wifi did not work at all.
We checked out after one night and went somehwere else with no refund.
Alistair
Alistair,3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 9 日
GIOVANNI
GIOVANNI,23 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 28 日
The restaurant was quite expensive !
Roberto
Roberto,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 28 日
They were a small problem due to my age no lift available !
Roberto
Roberto,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Easier to go beach
laureto
laureto,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 21 日
The room is nice. But we’ve had problems with ants in the toilet and in our bedroom. We’ve had issues with the AC as well, so they transferred us to a different room (disability friendly) on the first floor, that in my opinion is not safe for use for people with disabilities. The shower handrails are loose, unsafe for use, it’s a tight space, and I saw some molds in the ceiling. I did bring it to their attention on my last day so I’m unsure if they did something about it.
The staff are okay. Some are nice and some doesn’t seem to have costumer service training.
Rafael
Rafael,3 晚结伴旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 21 日
I really can not complain about anything for the price I paid, however there is room for the hotel management to improve a few things. My room had a small window that was completely covered in vegetation on the outside and didn't lock. Security safe was broken, when I asked the staff to fix it or replace it, they took it and then just threw it on the chairs that were also abandoned outside of my entry door for the time of the stay. Elevator not working. Stairs and hallways were always kind of littered and my room had AC unit that was improperly installed without a drain and was dripping on the wall and floor causing a lot of mold and some odor in the room. But like I said in the beginning you get what you pay for.
Dima
Dima,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 19 日
Sandra
Sandra,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 16 日
Great!
Vilma
Vilma,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 9 日
The hotel didn't give us the money back. We made a mistake while booking with dates and they didn't even take the phone. Horrible experience!
Julio
Julio,4 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 5 日
hiroshi
hiroshi,4 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 8 日
John
John,3 晚行程
Expedia真实住客点评
2/10 很差
2024 年 12 月 1 日
Teofila
Teofila,3 晚行程
Expedia真实住客点评
6/10 好
2024 年 11 月 23 日
The pool was very dirty
Benedicta
Benedicta,4 晚浪漫旅行
Orbitz真实住客点评
8/10 很好
2024 年 11 月 16 日
Mikael
Mikael,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 11 月 3 日
Poor internet connection
Kim
Kim,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 9 月 17 日
Not an enjoyable stay
Not a recommended stay.
From arrival, front desk receptionist was very cold in her personality. We booked 3 rooms and were addressed like we had already did something wrong. They made sure to focus on their house rules, deposit, and potential list of additional charges. Yo add, only two rooms were ready and the third took 30 minutes to prepare (after the 2pm check in).
The rooms were ok, nothing special. The bathroom for one room had a leak under the sink, leading to the bathroom floor staying flooded. Room for 4 only came with two towels.
Hotel was flooded and the stairways were often layed with wet towels. Parts of the floors were consistently covered in water, leading to several "slips". The elevater was non working, requiring a walk through the wet staircases up several flights of stairs.
The free breakfast was basic, only offering 6 choices with very little servings. The waitstaff was not very pleasant when we ordered, and breakfasts took 20 minutes to be served.
The pool area was gross. Old tables and chairs with mold on the coverings. One guest of our party stepped on a metal piece . A big rat was also enjoying the time by jumping around the outside tree and trashcan by the "pool bar" (which is covered with fake bottles of spirits and has no such attend). The boards on the deck are not stable as well.
Not an enjoyable stay for our family.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 8 月 13 日
This hotel is very good for all travellers who like to have access to public transpo and restaurants around the area. My room is very clean and the staffs are all friendly and helpful. I will definitely come back.
Jose Mumar
Jose Mumar,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 20 日
Cleanliness and good Environment is important.
I booked a rooms for my family down in Philippines. I heard from my brother that the service is good, employees are friendly and they are easy to communicate. I booked 2 room for my parents and siblings. One of the aircon is not working good.
Ma. Cleofe
Ma. Cleofe,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 7 月 12 日
The entire room is clean. Bed is clean and comfy. I had a very good sleep and wonderful 3 night stay.
Julie Ann
Julie Ann,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 6 月 29 日
George
George,4 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 6 月 18 日
Dione
Dione,7 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 6 月 18 日
The room smells and they charge us for extra person on the two beds room and the total of people are 3 we thought expedia got that covered.
Luis
Luis,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 5 月 16 日
Great Hotel, clean, great AC, and good breakfast options. However, Bed is rock solid and the wifi is bad.
Beach is only 5min walk and there are a lot of souvenir shops near. There is also a nice pool.