We’ve visited Chicago about 15 times, and this hotel stood out thanks to Lucas at the front door - his warm, fun, joyful greetings each day made our 4-day stay feel truly special.
We had two rooms: one with a tub and excellent AC, the other struggled to keep cool and didn't have a tub. The second day, an engineer solved the AC issue which we appreciated. Beds were comfortable but soft—maybe not ideal for those with back issues. Pillows weren't our favorite, and the shampoo/conditioner was poor, so bring your own. One other note - the rooms are exceptionally quiet, but the gap between the door and the floor made it easy to hear in and out to the hallway.
The location is outstanding, just steps from the river, Art Institute, Millennium Park, and tons of great restaurants. Despite being busy, they let us check in about an hour early, which we appreciated.
It doesn’t have the grandeur of places like the Palmer House, but the rooms are nearly as nice and much more spacious.
CVS & Walgreens are nearby so you can buy water and other necessities when you arrive.