The conditions of this hotel are atrocious! We didn't stay for even a night, it was that bad. Black mold, smelled like smoke in non-smoking rooms, broken down beds, holes in walls and furniture, etc. Hotels.com shouldn't even offer this hotel on their website.
Keely
Keely,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 19 日
Dishonest desk worker and listings.
I didn't stay there, used the app to get a non smoking room with a bigger room. When I went to check in, the guy at the desk said he only had one smoking room. The website showed multiple rooms available. He offered to let me see the room before we checked in. When I went in the room the putrid cigarette smoke was too overwhelming and the toilet was running constantly. I told him I couldn't stay there and he said no problem, call Hotels.com and they will call the hotel, he would tell them I didn't stay and the charge would be refunded. I used the chat option to contact customer service and they tried to call the hotel. The person at the chat said someone picked the phone up and it got disconnected. I told her he was there as it was watching the desk guy from my car through the window. The desk guy told the customer service representative that I cannot get a refund, totally lied to me.
I didn't book a smoking room. I didn't stay at the hotel. The desk worker told me to go ahead and try to get the charge reversed with my credit card in a taunting way. Finally when I told the chat person that I would be filling a complaint with the state, she disconnected the chat. Not sure I will use this app again. They are advertising rooms that not available.
Britt
Britt,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 1 日
Gerald
Gerald,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 25 日
Bad hotel
Aweful beds were hard and unsleepable there was roaches in the bathroom and the tub looked super bad the pain was peeling off and suspicious red stains on the shower curtain and the wall do not recommend
Jean
Jean,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 14 日
My room was filthy and I had cigarette burns in my sheets . It was supposed to be a non smoking room
Michael
Michael,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 2 日
Aishia
Aishia,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 25 日
The man running front desk was very not business like while we was there another visitor asked for clean towels he told them no he was asking themhe was very rude to us over the bank card issue the bed was nothing but springs had dirty floors wont be staying there again only reason my mother in law is in the hospital mercy health anderson
John
John,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Angel
Angel,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 10 日
Margaret
Margaret,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 8 日
douglas
douglas,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 7 日
Sabrina
Sabrina,7 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 3 月 7 日
Daniel
Daniel,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 1 日
Ni
Stacey
Stacey,13 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 28 日
Was a good experience all around
douglas
douglas,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 6 日
Dirty
Antoine
Antoine,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 4 日
Chris
Chris,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 30 日
..
Kayla
Kayla,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 27 日
Thomas
Thomas,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 23 日
I would not stay here. There was a big gap under the door allowing cold air to come in room. The room was cold do to the gap. The towls looked durty from all the stains.