What has happened to customer service these days!!
Services listed - example laundry - where offered by a 3 rd party so when I tried to use facilities and was unsuccessful the hotel could not help …….. I really want a ‘ one stop shop’ when I book something that states facilities are available. I found the customer service to be lacking - not what I am used to when travelling in the states
Julie
Julie,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 26 日
Small but quaint. Lacking a little bit.
The room was a little bit small, and the fact that there was no restaurant was a disappointment.
Paula
Paula,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 21 日
Christopher
Christopher,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Amazing stay!
Amazing place to stay! Right accross the street is a great place Juiced and we jad breakfast there everyday. Our room was clean, comfortable and also very lively. Will stay here again.
Rosa
Rosa,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 20 日
It was ok.
The hotel is gorgeous and spacious. They have a DJ on Friday and saturdays that plays until 1 or 2 am. We were on the fifth floor so we didn’t hear any noise from it. We had some issues with our air unit and the hotel was at occupancy so we had to stay in the same room. It eventually kicked in and worked. The bathroom in the lobby was dirty for a long time. Your car if driving is safe in their parking lot. They have security and will boot your car if not registered with the hotel. Parking is $26 per night.
Thomas
Thomas,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Brooke
Brooke,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 4 日
Hilary Trudell
Hilary Trudell,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 2 日
A Unique Gem
Took Amtrak into Memphis. Hotel was super convenient, unique, fun, great location, musical. Not your everyday kind of hotel ... it was great. And, good value.
Toby
Toby,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 27 日
Ericksson
Ericksson,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 24 日
Heather
Heather,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 17 日
Such a unique place to stay
This is one of the most unique hotels we’ve ever stayed, from the original artwork to the use of much of the original train station architecture to the original Memphis music bring piped into the guest rooms! The location was an easy walk to many downtown restaurants and venues. Hotel lobby and rooms were very clean with ample amenities. Bed comfort was a little lacking for my preference but was not horrible. Loved the view over south Main. The night we were there they had a live DJ in the bar area and there was a good crowd. Breakfast at the bar was average, would recommend the Arcade across the street. Saw a great show at the Orpheum and had a wonderful dinner at Flight. Highly recommend for staying a weekend in Memphis!
Delayne
Delayne,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 10 日
LaRachel
LaRachel,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 7 日
We were so excited about staying here that we willingly paid the extra for an upgraded room. We arrived early enough to see the city so we asked about the city trolley that they advertised but were told it no longer is running. We asked about dinner reservations and learned that the restaurant is closed but could order sandwiches at the bar. The building is nice enough and we wish them well but so far our stay is disappointing
Janet
Janet,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 4 日
We enjoyed our stay immensely. Staff was great. Hotel was clean and good location. Music in bar area was a little loud but otherwise we loved it! Would recommend and would stay again.