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Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
Art Deco hotel with outdoor pool, connected to the convention center, near Pakuwon Mall

Choose dates to view prices

Four Points by Sheraton Surabaya, Pakuwon Indah is an upscale haven near Al-Akbar Mosque and Pakuwon Mall. Tee off at the 18-hole golf course or unwind with a cocktail at the bar while taking in the views of lush greenery from your room.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Valet parking
  • Children's pool
  • Conference center
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front-desk safe

For families (6)

  • Children stay free
  • Children's pool
  • Premium TV channels
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
The current price is CNY490
CNY593 total
includes taxes & fees
May 10 - May 11

Why we love this property

Business and leisure mix
Located in a business district with a convention center, this hotel features coworking spaces. Guests can unwind at the bar or nearby golf course.
Diverse culinary scene
Savor Indonesian or international cuisine at the hotel restaurant with al fresco dining. The bar awaits, while breakfast includes vegan and vegetarian options.
Golfer's paradise
This hotel offers an 18-hole adjacent golf course, driving range, and pro golf shop. Hit the links with caddies, carts, or lessons, then unwind at the bar.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Frette Italian sheets, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking

Frette Italian sheets, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds, Non Smoking

Room, 2 Twin Beds, Non Smoking | Frette Italian sheets, premium bedding, in-room safe, desk

Room, 2 Twin Beds, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 2 Twin Beds, Non Smoking

Room, 2 Twin Beds, Non Smoking | Frette Italian sheets, premium bedding, in-room safe, desk

Room, 2 Twin Beds, Non Smoking

8.8 out of 10
Excellent
(12 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Frette Italian sheets, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium Suite, 1 King Bed, Non Smoking | Living room | 49-inch LED TV with cable channels

Premium Suite, 1 King Bed, Non Smoking

  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Frette Italian sheets, premium bedding, in-room safe, desk

Family Room, 1 King Bed

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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The price is CNY541
CNY655 total
includes taxes & fees
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About the neighborhood

Map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216

What's nearby

  • Pakuwon Mall - 1 min walk - 0.1 km
  • Pakuwon Trade Center - 3 min walk - 0.3 km
  • Surabaya Zoo - 8 min drive - 8.0 km
  • Tunjungan Plaza - 14 min drive - 13.7 km
  • Suramadu Bridge - 27 min drive - 24.8 km

Getting around

  • Surabaya (SUB-Juanda) - 44 min drive
  • Tandes Station - 19 min drive
  • Surabaya Pasar Turi Station - 33 min drive
  • Surabaya Gubeng Station - 36 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪KOI Thé - ‬1 min walk
  • ‪Zenbu House Of Mozaru - ‬1 min walk
  • ‪Yamagoya Ramen - ‬1 min walk
  • ‪Magnolia restaurant - ‬1 min walk
  • ‪Pepper Lunch - ‬1 min walk

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

When you stay at Four Points by Sheraton Surabaya, Pakuwon Indah, you'll be just a 5-minute drive from Pakuwon Mall and Al-Akbar Mosque. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Djaman Doeloe Restaurant, which serves Indonesian cuisine and is open for breakfast, lunch, and dinner. Other highlights at this Art Deco hotel include a bar/lounge and a children's pool. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 310 rooms
    • Arranged over 17 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 17
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite valet parking (IDR 50000 per stay)
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Private dining

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Children's menu

What to do

  • Pro golf lessons
  • Access to nearby health club
  • Golf lessons nearby

Working away

  • Computer station
  • Coworking spaces
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Free pool cabanas
  • Golf caddy on site
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2019
  • Safe-deposit box at front desk
  • Rooftop garden
  • Adjacent to a golf course
  • Golf driving range on site
  • An outdoor pool
  • Shopping mall on site
  • Golf pro shop on site
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 1
  • Wheelchair-accessible path to elevator
  • Accessible airport shuttle
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 49-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

Djaman Doeloe Restaurant - This buffet restaurant specializes in Indonesian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Soiree Rooftop Bar - This rooftop bar specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 154880 for adults and IDR 77440 for children
  • Airport shuttle service is offered for an extra charge of IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 605000.0 per day

Parking

  • Valet parking costs IDR 50000 per stay
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Four Points by Sheraton Surabaya Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Frequently asked questions

Does Four Points by Sheraton Surabaya, Pakuwon Indah offer free cancellation for a full refund?

Yes, Four Points by Sheraton Surabaya, Pakuwon Indah does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Points by Sheraton Surabaya, Pakuwon Indah?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.

Are pets allowed at Four Points by Sheraton Surabaya, Pakuwon Indah?

Sorry, pets aren't allowed.

Is parking offered on site at Four Points by Sheraton Surabaya, Pakuwon Indah?

Yes, there's free self parking.

Is airport shuttle service offered by Four Points by Sheraton Surabaya, Pakuwon Indah?

Yes, an airport shuttle is available. The charge is IDR 490000 per vehicle one-way.

What are the check-in and check-out times at Four Points by Sheraton Surabaya, Pakuwon Indah?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Four Points by Sheraton Surabaya, Pakuwon Indah and nearby?

Four Points by Sheraton Surabaya, Pakuwon Indah has an outdoor pool and access to a nearby health club.

Are there restaurants at or near Four Points by Sheraton Surabaya, Pakuwon Indah?

Yes, Djaman Doeloe Restaurant offers alfresco dining and Indonesian cuisine.

What's the area around Four Points by Sheraton Surabaya, Pakuwon Indah like?

Four Points by Sheraton Surabaya, Pakuwon Indah is a short 1-minute walk from Pakuwon Mall and 4 minutes' walk from Pakuwon Trade Center.

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Reviews

Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

9.4

Exceptional

9.6

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was excellent with a wide variety of options, including authentic Indonesian food, and staff provided exceptional service. (10 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Shopping malls
Location
Store
Children
Restaurant
Lobby
View
Food

Reviews

Verified

10/10 Exceptional

Great staffs, They go above and beyond their service, no exaggeration.
caroline, 3-night trip
Verified

10/10 Exceptional

Wonderful hotel and staffs
Kylie, 2-night trip
Verified

10/10 Exceptional

Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀
Anik, 1-night trip
Verified

10/10 Exceptional

Good
Wei-Shen, 2-night trip
Verified

10/10 Exceptional

All good! Staff is friendly and helpful.. facility is good. I would highlight the services was the best!
Indra Sugiarto, 1-night trip
Verified

10/10 Exceptional

Extremely friendly service from every single staff i meet!
Say Min, 2-night trip
Verified

8/10 Very good

Everything is good. Especially the Peranakan breakfast served. Will definitely come back again.
BEE HOON, 2-night trip
Verified

10/10 Exceptional

We have been traveling for 2 months all over Asia and the breakfast was the best anywhere. The location being right next to this mall was perfect. The staff friendly. It smelled very nice and beds were comfortable
Laurie, 1-night trip
Verified

10/10 Exceptional

Conveniently located above a huge mall woth lots of food options and shopping
Goh, 1-night trip
Verified

10/10 Exceptional

It is very convenient as it locates just the same building with Pakuwon Mall, the largest shopping mall in Indonesia.
Edward, 3-night trip
Verified

10/10 Exceptional

Best hotel in Surabaya! I booked the hotel for my mum so that she can have the best time on Christmas Day. The Four Points team really went above and beyond to make her feel special and at home. Thank you so much!
Mia, 1-night trip
Verified

10/10 Exceptional

Great service

I always stay here when visiting Surabaya Great service and breakfast spread
Leng teck, 2-night trip
Verified

10/10 Exceptional

Fantastic staff and great hotel

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!
Darren, 4-night trip
Verified

10/10 Exceptional

Great service and i totally enjoyed my stay!
Chang Ming, Carey, 1-night trip
Verified

10/10 Exceptional

The best hotel to stay in Surabaya
Puguh, 10-night trip
Verified

8/10 Very good

Great location and next to a mall.
Lulu, 1-night trip
Verified

10/10 Exceptional

Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.
Verified

10/10 Exceptional

very good hotel
Shaoju, 1-night trip
Verified

2/10 Poor

I always travel with Four Points Sheraton and while I'm traveling in Indonesia I booked mostly Four Points... right from the start we had issues with AC it didn't go lower then 23C.. all the usb plugs were not working, technician said it would take one hour this is unacceptable! I requested an upgrade to a junior suite that I would pay they told me the hotel is full, duty manager called me and offered same room but another floor again AC issues .. breakfast buffet not fresh pastries stale 👎
Denis, 4-night trip
Verified

10/10 Exceptional

Great stay

Friendly and warm check in staff. Breakfast was excellent. Location is fantastic
2-night trip
Verified

10/10 Exceptional

I love everything that the hotel offers but the breakfast really stood out. They offer the best authentic Indonesian food and more. The chef personally came to us and offered salmon belly soup that is so delicious. The juice is fresh. There are fresh fruits but unfortunately they don’t have my favorite Harum Manis mangoes, sirsak and nangka.
Kim-Fu, 3-night trip
Verified

10/10 Exceptional

It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.
Adrian KimTju, 8-night trip
Verified

10/10 Exceptional

Amazing place to stay!

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!
Nur Sahirrah, 1-night trip
Verified

10/10 Exceptional

Nice location and nice property
Noriaki, 2-night trip
Verified

10/10 Exceptional

Especially the view from the bar was the best.
HITOSHI, 2-night trip