Not as Advertised – Terrible Experience from Start to Finish
This hotel is absolutely not as advertised. When we arrived, there were only three cars in the parking lot — first red flag. Check-in was a nightmare with unhelpful service. The rooms were old, dirty, full of mold, and even had bugs. We tried to check out just 15 minutes after arriving, but were told the manager wasn’t available and the front desk staff had “no way of contacting her.”
This was a horrible start to what was supposed to be a fun family vacation. We didn’t even bring our luggage inside and ended up staying awake all night — we felt too uncomfortable and unsafe. A complete waste of money and time.
To make things worse, the manager didn’t show up until 10:30 AM the next morning and was extremely rude and dismissive about our concerns. The customer service was unacceptable from every level of staff. I do not recommend this place to anyone.