Loud construction next door all week long. Smaller pool was closed most of the week. Once it opened, it was closed for a reception, then a wedding!
There was a charge for Cabana rental at the pool/$98/day! Really??? And umbrellas at their PRIVATE beach! $25/day! Like at a public beach!
Housekeeping didn’t speak English so couldn’t follow instructions.the hotel was kept so cold you could make ice in the public areas! We asked for an extra blanket and asked for the bed to be MADE with it. Each day, it was rolled up alongside the bed🙄
The rooms are not soundproof and you have NO privacy on the balcony. No pen or pad of paper in the room. Front desk staff are not in uniforms and some don’t even wear name tags. Concierge is pretty useless. He just hands you a piece of paper with restaurants on it and public transportation info. Doesn’t know anything that’s going on. Refers you to a website! The sliding glass door and entry door, and shower tile in our room was REALLY OLD! The vanity and sink fixtures were dated, and the bed was not feeling new, firm and comfy.
It’s hard to believe this is a Hilton let alone a RENOVATED property! The only good thing I can say is that the view of the ocean from our room and balcony was gorgeous! It just wasn’t relaxing at all due to the extremely loud construction going on next door!
The room was not pretty either. Not up to Hilton standards. I will not be back nor would I recommend it.
Auburn/ front desk and evening bartender were awesome!