The woman who checked us in was great! She explained everything to us and was very friendly. We had booked 2 rooms, which were nicely arranged next to each other. I was impressed with the size of the room, as most rooms I’ve stayed in in Europe have been very small. The room was clean and suited our basic needs. However, when we woke up the next morning and went to shower, the shower did not work. We called the front desk asking for maintenance to come take a look and were told someone would be right up. After over an hour, no one had come. We called again and finally someone came up to see what was wrong. They were not able to fix it and we had to move to another room. This set back our day, ultimately impacting our sightseeing plans. On a positive note, they did allow us to change rooms at our own convenience so we could move on with our day and keep the keys to both rooms. Our other issue was with the piano bar. After arriving back later in the evening we stopped in to have a drink, and while several cocktail servers walked by us a few times, we were not acknowledged until we had to ask someone to help us. We were told we had to wait (almost 30-45 minutes) while the bar was closed to count the till. When the bar reopened, we could then have drinks again. This made zero sense to me! There were several customers still in the bar area, so why would you not wait to count money until closing time?
It’s a nice clean hotel, just too bad we had these little issues affect our stay