Large rooms. Courteous staff. Breakfast good. Carpet old and worn and dirty looking especially in elevators. Hallway smells like kitty litter. Whole place needs updating.
Kalee
Kalee,2 晚 家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 1 日
Clean room and friendly staff.
Troy
Troy,4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 30 日
Chad the evening/ night worker was fabulous. He deserves a promotion. He made multitasking look easy, very professional, attentive, courteous. Overall the stay was good I had issues with the thermostat in the room Chad offered to move to another. I gave my stay a 4 due the great hospitality
Angela
Angela,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 30 日
The cost was great, the staff were very friendly, and the breakfast in the morning was top notch. However, upon check in the General Manager warned us they currently didn't have hot water but it would be fixed the following day as the plumber was waiting on parts. The following day in the late afternoon there was still no hot water which was frustrating. I called down and asked about the status and the person at the front desk push it back another day but weren't 100% sure it would for sure be fixed. I contacted hotels.com as I felt some kind of discount was warranted for the inconvenience. I wasn't asking for a full refund because I stated the hotel was nice and the staff was friendly. However, when hotels.com contacted the hotel the person at the front desk wouldn't approve a discount because they said we weren't given an expected time when we would get hot water which was FALSE. Upon check in we WERE told it would be the next day!!!!
I would stay here again but it was VERY frustrating as it was in the middle of the ice storm.
Rick
Rick,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 20 日
Nice hotel and extremely convient location. Chase at the front desk was always very welcoming and accommodating. We will return!
Jeani
Jeani,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 20 日
The staff were all absolutely amazing! Great attitudes & honestly made you feel like you were old friends.
Tiffany
Tiffany,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 15 日
I was really please with the breakfast menu.
Donald
Donald,7 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 6 日
Linda
Linda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 5 日
Yes
Diavian
Diavian,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 4 日
Jeffrey
Jeffrey,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 4 日
Very nice
Mai Dung
Mai Dung,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2026 年 1 月 3 日
The hotel charged an additional 8$ parking fee that was not advertised when booking the stay on hotels.com
Vishal
Vishal,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 2 日
Staff was courteous
Charolette
Charolette,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 2 日
Adam
Adam,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 2 日
Average tasty breakfast buffet, incredibly friendly staff, beds so comfortable. Clean and fresh looking. Only downside is how tiny the bathroom is, if you’re bathing small kids. Would stay here again for sure. Super close to Opry Mills.
Sara
Sara,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 1 日
My shower was cold
makenzi
makenzi,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 1 日
Sara
Sara,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 31 日
Staff was very courteous
Brian
Brian,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 30 日
Clean room, great location, super friendly staff
Brandy
Brandy,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 29 日
We chose the Hyatt due to it being one of our favorite brands but this hotel was seriously lacking- especially in the cleanliness department. The rooms are outdated and mostly carpeted and the carpet looked like it was in need of a good and deep cleaning! From what I saw, the hotel is pet-friendly but also tries to be eco friendly by reserving housekeeping to every 2 nights. Our room looked exactly that way, dingy damp and dusty. I wish they would update that rule to being optional for cleanliness as they also encouraged tipping the housekeeping staff (with a huge sticker on the hotel room mirror), which we didn’t do bc our room was not cleaned nor towels replaced in our 2 night stay.
Also paying for parking on the hotel lot is crazy as there was no security on site so that was a bogus fee!
The location overall was great but the hotel rooms needs some upgrades to be considered 3 star!
Arielle
Arielle,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 29 日
Fan in the bathroom is much needed! The mattresses were uncomfortable. But the staff was very friendly and accommodating!
Amber
Amber,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 28 日
Jingle
Jingle,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 27 日
Samantha
Samantha,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 25 日
Chad at the front desk was the absolute best. En excellent fit for the hospitality industry. Patient, courteous and above and beyond to give personal service to everyone I saw him interact with.
Stacy
Stacy,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 24 日
The room was so outdated and dirty. I considered asking for a new room but we were all tired from our trip and it was late. The walls were dirty and everything was just old. The whole place needs a remodel. Staff was friendly. Breakfast was good and had lots of options.