There were no coffee supplies in the room when we arrived. We had to ask for room service; for clean towels and coffee refills after the first night, and we were told (not very politely) that they could only give us two coffee pods per day (for two people) The carpeted hallways smelled terrible. The plugs were too loose to hold a charging block in, we had to prop them up with cups to charge our phones. No opening windows.
Beverley
Beverley,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 5 日
Not what we expected
Overall the hotel was very outdated. The service was poor as was the cleaning. We waited 20 minutes for someone to show up to give us our keys. Waited 30 minutes for extra towels. Didn't get a room cleaning. Both floors we were on had really bad odors. We had to pay extra per day for parking. Calling room service was impossible. The only good thing was the cold air conditioning.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 2 日
Jules
Jules,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 1 日
Sandra
Sandra,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 1 日
The rooms are in a desperate need for a refresh. The wallpaper is peeling, the floorboards and doors are all banged up. The leather desk chair is peeling. The drawers dont open and shut without tugging at it. The tv shows didn’t play without pixelating and going dark every 10 minutes. The tub was extremely slippery. The room smelt like second hand smoke. The plugs beside the beds are loose and unusable.the lobby has an over powering smell of the adjacent restaurant.
The beds were clean and comfortable, however I would not want to stay here again.
Michelle
Michelle,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 19 日
Not a great place.
Definitely not good. Scary part of downtown, no lobby, filthy carpets, very poor hotel wi-fi. There were three sets of stairs to navigate to our room with heavy luggage. they had a Keurig machine in the room, but said they had run out of pods, so we went out and bought some only to find out the machine was inoperable. on a positive note, the bed and bathroom looked clean and the front desk staff were friendly although they knew nothing about the area. Would definitely not stay here again.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 14 日
Milan
Milan,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 6 日
Travis
Travis,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 19 日
Aller pas la
Un cartier pauvre avec beaucoup de sans abris
Gaetan
Gaetan,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 5 日
Janice
Janice,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
john
john,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 24 日
Enjoyable
Guillermo
Guillermo,3 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 24 日
Not clean at all, also door lock doesn’t work, carpet was also dirty
Jeewan
Jeewan,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 23 日
The staff was great; however, I wish I knew how sketch the area was. Also, the room next to us was smoking.
Brad
Brad,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 6 月 23 日
Not super clean, very humid, also not in a super safe neighborhood.
Louis-Philippe
Louis-Philippe,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 22 日
Ahmad
Ahmad,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Quadri
Quadri,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 6 月 21 日
Roger
Roger,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Evguenia
Evguenia,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 19 日
Cyrille
Cyrille,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 19 日
We had a maintenance concern (the bathtub was not draining properly) the response and fix was timely and courteous.
Erin
Erin,6 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 19 日
The good thing about the hotel is the location as its just walking distance from byward market and shopping area. The rooms are a bit spacious plus they have connecting rooms for a big family.
The parking is additional at $10 per night.
The bad thing is we booked a room for four but the towels provided are just for 2 and missing shampoo bottle wherein you have to asked the reception. And what's very inconvenient is that you have to go down the lobby (from 4th flr) to get your request as he said he is all by himself when we checked in (6pm).
The place needs a total renovation. Find the place a bit dark, not sure if its the carpet or the lighting.
Florilyn
Florilyn,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 19 日
Everything
Aboubakar
Aboubakar,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 18 日
Very convenient for our purpose of staying overnight in Ottawa. Great walking distance for shopping and dining