Checking in was very poor. It almost felt like an inconvenience for the agent at the desk.
Housekeeping was truly horrible! They never swept, vacuumed or cleaned, never cleaned our bath tub and worst of all, our sheets were not changed for the full week we were there. The sheets were dirty and my skin constantly itched.
They would leave trash all over our room. One night we got in and thought a squirrel perhaps had disturbed our room. Why? We saw sauce packets on the ground from a meal we had the night before. We had wrapped all the trash in something and placed it near the closet. Looks like they took up the wrapper, the packets fell out along with crumbs, and they simply left the trash right there on the closet floor.
One day we came back and there was an open coke can, with liquid, all wet and sweaty in a pool of water on a small table in the living area, and get this, beside our stuff. We never brought one into the room so we presume the housekeeper left it there. We simply moved our stuff aside and left the can. It was still there 5 days later when we checked out.
Every day was a different housekeeper. On the first day we requested to have the same one more consistently and even though they told us yes, we still got a different one every day.
Not even as much as a pen, note pad or do not disturb sign. Our iron did not work and though we requested one over the phone, it did not come and we had to change our outfit and the following day we went to the desk for one.