We stayed fot two nights and had to ask twice for the heat to be turned on (it was -2C in Vienna. When we arrived, it was turned off, so we checked in into a freezing bedroom - they had our bags since noon, and they knew we would be back as soon as check in was allowed.). During our last night the heat was also turned off and we woke up to an ice cold room once again. (Maybe saving on gas? It felt like they were being cheap, to be honest). Also, the power went off during my checkout morning and the staff didn’t bother to turn it back on because “we were already leaving” - (we still had 3+ hours left and needed to charge electronic devices prior to our upcoming long flight) Service was very disappointing to say the least. I do not recommend nor will I be back.