Everything was great in the room and for breakfast. The elevator was not working. I am glad we were only staying one night and didn't have much to carry up the stairs. Check in person just said "elevator is busted, there are the stairs" I thought she might have offered a room on the first level, but she seemed too distracted to pay any attention to us. She started asking me questions that I had already answered with the online check in. I asked why, then she stopped asking for more information, said something about not uploading my id, which I had already handed to her. Why spend the time filling out online if they aren't going to use it for check in? I would stay there again, hopefully the check in person gets training in customer service and how to welcome and pay attention. She can read whatever she wants on the computer when a customer isn't standing there waiting.