Had an amazing experience at this hotel. Will absolutely book again! Stunning views and excellent customer service! Food and drink were also wonderful. Worth every penny! A+
Reyna
Reyna,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Victor
Victor,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 21 日
Duane
Duane,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 20 日
Erick
Erick,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 15 日
真实旅客
3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 9 日
used to be better
The new management is very different than the old management. Since the new management came along in about January of 2025 things are very different. I miss my old Grand Beach style! My friends have all been saying they found new Hotels. Its such a shame because the actual grounds are nice, however the air conditioner in my room didn't work and there were bugs in the ice room ( last time I came there were bugs in my room). Rubin still works the front desk and he was super helpful but wasn't there the day I came . There was one other person who tried to help at the desk but overall the new people seem to have attitudes- maybe they are going through very rough times who knows: I loved this Hotel for many years for their level of service and positivity-but that does not seem important to the New management. I am hoping things may improve upon them seeing that their long time guest are not happy with this new attitude that is unpleasant for all. Wishing you all the best wishes and hopefully things will change moving forward!
真实旅客
6 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 9 日
The new management is very different than the old management. Since the new management came along in about January of 2025 things are very different. I miss my old Grand Beach style! My friends have all been saying they found new Hotels. Its such a shame because the actual grounds are nice, however the air conditioner in my room didn't work and there were bugs in the ice room ( last time I came there were bugs in my room). Rubin still works the front desk and he was super helpful but wasn't there the day I came . There was one other person who tried to help at the desk but overall the new people seem to have attitudes- maybe they are going through very rough times who knows: I loved this Hotel for many years for their level of service and positivity-but that does not seem important to the New management. I am hoping things may improve upon them seeing that their long time guest are not happy with this new attitude that is unpleasant for all. Wishing you all the best wishes and hopefully things will change moving forward!
Chana
Chana,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 9 日
The new management is very different than the old management. Since the new management came along in about January of 2025 things are very different. I miss my old Grand Beach style! My friends have all been saying they found new Hotels. Its such a shame because the actual grounds are nice, however the air conditioner in my room didn't work and there were bugs in the ice room ( last time I came there were bugs in my room). Rubin still works the front desk and he was super helpful but wasn't there the day I came . There was one other person who tried to help at the desk but overall the new people seem to have attitudes- maybe they are going through very rough times who knows: I loved this Hotel for many years for their level of service and positivity-but that does not seem important to the New management. I am hoping things may improve upon them seeing that their long time guest are not happy with this new attitude that is unpleasant for all. Wishing you all the best wishes and hopefully things will change moving forward!
Chana
Chana,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 30 日
Amazing ! Going back !
Patricia
Patricia,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 26 日
Anniversary stay
Recently went for our anniversary and the brand os always great. The cleanliness was great the service was amazing staff goes above and beyond. The hotel had some older guests that treated staff very rude but despite that, the staff always remained happy and professional. The hotel was able to provide our request, bed was confortable and clean rooms. Only negative is that its understaffed especially in the bar and outside bar area staff did the best they could though. Also wish they had some late night bites or even a place for snacks
luz
luz,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 21 日
Excelente hotel
David
David,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 19 日
真实旅客
5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 19 日
Maravilhoso
Maravilhosa a localização, serviço de praia, piscinas e atendimento. Perfeito para ir a Miami com crianças.
Alice
Alice,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Monica
Monica,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Luis g
Luis g,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Beauty on the Ocean Front
It was a beautiful stay! I was greeted well and treated well by everyone!
The place is gorgeous inside and the view and ocean were just stunning
Anna
Anna,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 10 日
Marcel
Marcel,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 7 日
Banheiro velhos
Foi bem Ok
Banheiros precisa de reformas
Hotel antigo
Elaine
Elaine,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 6 日
Marcel
Marcel,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 2 日
My experience at this hotel was horrible
Dirty, noisy, and very unfriendly staff