Loved the property, seemedold and it appeared mngt was prioritizing repairs and upkeep. Seemed as if room was not properly seen to previously, very clean but missing cups for coffee or water and one little trash can in bathroom. No chairs at all in room.
Nathan
2 晚家庭旅行
2/10
Our room was fully trashed. No housekepplyng. Found a white powder residue apparatus on the desk. Back door was unlocked. The bed was striped and pulled away from the wall. All towels were soiled. Found band aids stuck to the spa tub . Multiple garbage bags. Beer cans and a cell phone. I went to the front desk. Dude was rude AF. Offered me clean sheets and towels for 50%. The room was contaminated!!! Dude offered me a cancellation. I said yes. Yet I was still charged for 2 night. Because dude was so inept he didn't check us out. I spend 2-3 times more for a room to escape. Never never stay here! I booked this room 2 months prior. This should have never happened. Thankfully Fairfield inn in bend was able to accommodate us. At double the price. The room was clean the staff was wonderful. Do not stay at the Shiloh inn. EVER. I am calling the health department for a full investigation. This place is unsafe!
Cat
3 晚行程
4/10
The hotel was quite dirty and there were so many spiders in the room. There were not enough towels (2) for our family of 5 and more were never brought. The staff seemed overwhelmed and also not super motivated to make improvements or help with requests. If we could have swapped hotels we would have but everything else was booked for the holiday weekend
Megan
3 晚家庭旅行
2/10
Zachary
3 晚家庭旅行
2/10
Dawn
5 晚行程
2/10
真实旅客
3 晚家庭旅行
2/10
There was not one person who checked in when we did that was not complaining to the front desk. We were there for Memorial day weekend & booked this room months in advance so we get there and our room was so incredibly dirty, no sheets on the bed, tub had a thick filthy ring around it, nightstands and headboard just filthy, also dirty towels were found outside the room as well as someone's room keys. We went to complain and there was 15+other people with the same complaints. The staff were friendly and shared that for over 700 rooms there's only two houskeepers. The entire experience was terrible plus they could not provide us with sheets as they said they did not have any. We tried to switch hotels but the cost due to the holiday was way too much. I hope the management of this property does better. There is so much potential for that property.
Jessica
1 晚家庭旅行
2/10
Our toilet was broken, we had to wait for it to get fixed for a couple of hours. We had no towels in our room, half a roll of toilet paper, Kleenex dispenser was empty. Carpet had not been vacuumed and the fridge was dirty inside.
真实旅客
1 晚行程
2/10
I stayed there years ago and it looks like nothing has been done since, including cleaning the place. Didn’t even have towels in the room. They said they needed to wash some but that was after I woke up in the morning to realize I had no bath towels. They later bragged about having washed and folded plenty. Go anywhere just about anywhere else.
Jeffrey
3 晚商务旅行
2/10
DISGUSTING. This hotel was a nightmare. We got checked into a room that they hadn’t finished cleaning and the toilet looked like something from fear factor. New room wasn’t much better, thank god it was one night. Also, they don’t turn their hot tubs on so they’re ice cold 😂
Lindsay
1 晚家庭旅行
2/10
Kathy
1 晚家庭旅行
2/10
Josuah
1 晚行程
10/10
amazing
Ean
1 晚浪漫旅行
2/10
We had booked a river view King and when arrived we were given a basic king facing the road & were told by the front desk that Expedia should not have given us the room. It was very dirty with stained floors and was not vacuumed. The fridge did not work, there was no cups for the coffee maker, no restaurant or lounge, no pool access. We felt scammed.
Expedia did credit our stay.
Courtney
1 晚家庭旅行
6/10
Janis
1 晚行程
2/10
Upon arrival we called and were told that they had a septic issue that had been fixed, but check in was backed up. Our room was disgusting. So dirty, broken chair in sitting area. No blankets on the bed. Just the sheets. The photos of the hotel online were NOT the room! We left and went to The Red Lion down the street. Fo not recommend the Shilo Inn and Suites.
Hilary
1 晚家庭旅行
2/10
The room had no towels, the kitchenette utensils drawer was filthy witha a long black hair mixed in with the random utensils. The tv had no power cord, staff had me going room to room to find a power cord. Tv remote didnt work once tv had power.
The hotel is huge and must have hundreds of rooms and about 5 guests. The staff was friendly but clueless. Over all, it felt like staying in a hotel that is just used for laundering money.
真实旅客
2 晚行程
4/10
Eric
1 晚商务旅行
2/10
Room looks nothing like Google photo. Dirty, old, smelly. No outlets worked. Bare bed frame, no skirt and the frame was old l, stained and falling apart. No ice machines worked, toilet didn’t flush. Horrible experience.
Vida
1 晚家庭旅行
2/10
A mouse jumped in bed with us. We found mouse poop all over the room. We asked for cleaning of the room and they did a terrible job of that. The gutters overflowed causing pooling water on the walkway.
Corey
2 晚行程
4/10
Alicia
2 晚行程
10/10
The staff was friendly and the room was spacious. I loved having a balcony over looking the river :) the only down side was their steam room wasn't working and pool area could use a little renovation. Overall, we had a stellar stay !
Kayla
1 晚浪漫旅行
4/10
Well... one of the sheets had a old blood stain and we didnt notice it until the morning, and it wasnt from us! The bed was lopsided and tilted back where we felt like our feet were higher than our heads, the bathroom water/room smelled weird when the shower ran..the fridge was on and the freezer part was cold and icy but the rest of fridge was barely cold... also the screen was blurry and very out of focus with basic cable.. no netflix or any other services. We got the suite with the jacuzzi tub and it was $250.77 we feel we could have gone to the riverhouse which was a 2 min walk away for $25 more and gotten many more amenities/comfort. Probably wont stay again. And or choose a different type of room they offer to see price difference and comfort if I had to. They need to be updated!
Christopher
1 晚行程
4/10
It is absolutely beautiful property and views.
When we first walked up to our room there was a large bag of trash laying on the side walk.
The room looked really nice and was very warm!!
Went looking for menus and found trash(used Q-tips change an old sucker) in the drawer, and all the drawers were dirty, went to go get a tissue, and the tissue boxes were empty. There was a very cool draft by the back door as the whole seal had come off, and the window was starting to come out the frame back in around the window in the door.