The hotel itself is lovely, but the customer service — particularly front of house and management — desperately needs improvement. They seem more interested in arguing and proving you wrong than resolving issues. On two separate occasions, despite paying for a River King View, they attempted to downgrade us and told it was the same standard of room, which it clearly wasn’t. Training in professionalism and guest care is urgently needed.
EDEKI
EDEKI,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 21 日
Hotel em área nobre e tranquila
Hotel fica numa área muito calma e tranquila e muito perto do trem !
Tem Piscina boa e uma vista incrível!
Vale o custo benefício!!!!
Paulo
Paulo,9 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 21 日
Marta
Marta,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Amazing hotel
Dan
Dan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Ian
Ian,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 5 日
Lost its Charisma with poor staff service
This hotel has lost some of its charisma since we last stayed back in 2018 and the service from staff was disappointing. Rooms were spacious, comfortable and cool. We waited a good 20 mins to be served for drinks when we arrived, asked for Olives to accompany the drinks and they never arrived. Although we mentioned this on checkout to the staff and they took it iff the bill, the charge has subsequently reappeared on the credit card statement. It really seems that now the customer is not right and with this attitude is unlikely we will come back.
Russell
Russell,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 4 日
Kat
Kat,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Excellence in so many ways!
We had to do a last-minute change to this hotel and we couldn’t be more pleased with the outcome. From the moment we checked in until we left everything was excellent. Especially memorable was the staff. Wonderful wonderful people who made you feel like they really cared and wanted to make your stay the best possible. Excellent location as well! Loved everything about it.
laura
laura,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
Best hotel in London
A warm welcome at this lovely hotel. The King suites feel like home from home
Nicholas
Nicholas,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 1 日
Staff were excellent, Breakfast Excellent, BR Closes too early and should stay open for residents. Bed and Pillows were very comfy.
Room was tired and needs a refresh.
Mark
Mark,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Lovely stay in a good sized room. The staff were pleasant and helpful. The room was well appointed, although potentially a little bit dated. There could do with being some plugs or USB ports next to the bed. Pool was a good size and wasn't busy. Would have preferred the sauna and steam room to be near to the pool so that we could go in together, rather than it being part of the male or female changing rooms.
Mike
Mike,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 29 日
AIMEE
AIMEE,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 26 日
The deposit amount is still pending, I didn’t receive the amount yet.
Which day I did checkout I just receive the paper and letter cover but when I opened later it was only deposit sign paper not amount was inside.
Kindly refund the amount.
Mustafa
Mustafa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Great
Neeraj
Neeraj,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 23 日
Superior
Superior,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 15 日
murat
murat,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 10 日
Tv could not be connected and no one from management informed me while check in at hotel that engineer is only available at day time to check connection for tv. There was bad odour from towels in toilet.
Mona
Mona,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 6 日
Tim
Tim,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Andrew
Andrew,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 6 日
Ig rooms good beds- but my hallway started leaking and drip drip drip- I complained and I gad to change my room at 23:30 - not cool- where is the resting peace in that- I asked Money back - I was told you got a new room that’s enough- well Why should I have to change rooms at 23:30!!
Mina
Mina,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 4 日
We loved the hotel but unfortunately my daughter and I became stuck in the spa lift, the doors wouldn't open.
My daughter became very distressed and as a result she wouldn't use the lifts again.