Staff were friendly and pleasant; in-room room facilities were fine.
The issue is with the pretense that breakfast is available. Technically it is... if you are willing to arrive at the beginning of the breakfast shift and compete with all the other guests for insufficient quantities of food and woefully inadequate seating. This is a classic corporate ripoff... claiming that breakfast is included, but not providing anywhere enough seating in a cramped and tiny dining area, and not replenishing the food quickly enough to keep up with the INEVITABLE demand when the hotel is full. Desirable food items (e.g. bacon, eggs, coffee, waffle syrup) are provided in very small quantities, and disappear almost instantly because there is clesrly not enough available to meet the demand. Coffee urns run dry, necessitating a trip to the lobby to get some stale decaf from the front desk. Staff disappear completely about a half hour before the breakfast shift ends, and they did not replenish most of the items before disappearing. They then show up at the very end to clear away the paltry remains and shoo the many unfed guests away with the excuse that "breakfast is over now".
There's no way management can be unaware of the fact that the seating and food provided are totally inadequate to meet the peak demands at a busy airport hotel, yet they persist in advertising the fiction that breakfast is included. Perhaps - if you are a pushy lout with 2 hours to compete for scraps. Pathetic.