No one was at the check in counter when I arrived and I had to wait around 10 minutes for anyone to show up. He was doing his best bc he was taking something up to a room for another guest. I feel you are under staffed.
Also the layout of the room was awful. The TV was at a roughly 90 degree angle from the TV.
Sonja
Sonja,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 24 日
Patti
Patti,5 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 1 月 23 日
Convenient to all
raymond
raymond,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 21 日
This hotel is a dumpster fire!
This hotel is completely understaffed. Upon check in, we were told that our room would only be serviced every second day. I asked why and they said it was because they had a hockey team staying. So? Staff your hotel properly to accommodate your guests. I asked for daily towel service and garbage service and this didn’t happen. When I called for towels at 8:30 am to be delivered to our room I was told that there was no housekeeping working yet. I asked for a frontend clerk to deliver towels so I didn’t have to come down to the front desk in my PJ’s and she advised me that she was the only clerk on staff and couldn’t leave the front desk. This is a STAFFING PROBLEM!
We had a host of other significant issues that: We checked in at 2:00 am after a long day of flying and fire alarm testing began the next morning at 8:30 am. It lasted 6 hours!!! They said this was a fire emergency… but when the testing began, every guest had a typed letter underneath their door from the hotel manager advising them of this ‘emergency’ and letting them know they didn’t have to evacuate. I guess ‘emergencies’ look a little different in Texas. Later in our stay we had a 4 hour power outage.
What else? The carpet in our room smelled musty. The water barely trickled out of the shower faucet. The room just wasn’t clean. I average 2-3 hotel stays per month and this is the first time I’ve ever left a hotel review. My advice: DO NOT STAY HERE!!
真实旅客
6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 18 日
Jason
Jason,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 25 日
bobbie
bobbie,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 19 日
Srinivasan
Srinivasan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 6 日
Terry
Terry,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 12 月 4 日
GERALD
GERALD,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 1 日
Adeniyi
Adeniyi,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 20 日
Cristian
Cristian,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 19 日
It was nice
Mark
Mark,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 11 日
Colby
Colby,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 10 日
Jesse
Jesse,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 23 日
Roxanne
Roxanne,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 21 日
Shannon
Shannon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 14 日
Great property and excellent staff! Went above expectations!
Shawndra
Shawndra,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 11 日
Great economical hotel plenty of amenities would stay there again