Had problems at check-in, their front desk was difficult to deal with. The Hotels.com representative was able resolve
Mz
Mz,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
The systems was down due to the weather, but the staff handled it professionally.
Shelley I
Shelley I,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Kwaimane
Kwaimane,4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
The Divide
We stayed for a weekend get away for my birthday. The location is great, close to everything. The room was nice, bathroom was a little small but cool. The bed was very comfortable. The only negative was we asked for rooms on the same floor. Not only didnt we get rooms on the same floor, 2 of the families that were with us was on the 3rd floor in a different building. There's no easy access from one building to the other meaning we had to go to down to 1st floor and walk around to the other set of elevators to get to our friends rooms or vice versa. Outside of that everything was good.
Marvin
Marvin,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 4 日
Nerissa
Nerissa,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 2 日
Christie
Christie,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 30 日
Karen
Karen,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 23 日
I enjoyed our stay. My only concern was that the accent light underneath the tv in the bedroom stayed on all night. No switches worked to cut it off. It was a bright LED light.
Leshaundai
Leshaundai,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 19 日
Family friendly
Convenient and clean. Pool right outside our door. Courteous staff.
Rodney
Rodney,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
check in was easy and fast the representative was sweet and professional
Steph
Steph,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 9 日
Fire alarms went off repeatedly, waking us up and terrifying my kids. Sliding door did not open. Bathroom door did not close. Facility in disrepair and not very clean. Shower was gross. Lady at the desk at checkout was obviously tired and frustrated with the fire alarm situation but also gave zero fox about customer service and offered zero compensation for the terrible conditions. Terrible experience. Would not recommend.
Jillene
Jillene,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Book 2 rooms, one of the rooms were good.
The other room was not so good, TV did not work for 2 days. No bed change. Housekeeping did not change sheets and did not give us clean wash clothes and towels.
We had to contact housekeeping each day to obtain clean towels.I am member and I was very disappointed.
Corretta
Corretta,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Good service
Desmond
Desmond,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 2 日
Thumbs up for all but 2 issues
Customer service was excellent, rooms were very clean and comfortable. The only issues we had was the sliding glass door on the balcony was very hard to open and close. Also, the one night we came back, the elevator was out of order, which was fine for myself, but my elderly mother had to climb the steps up to our room and back down in the morning.
Debra
Debra,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Elroy
Elroy,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 31 日
A nice hotel overall
Overall, it was a very nice hotel. We ended up having to change rooms shortly after checking in because our room’s bathroom wasn’t getting hot water. The front desk staff was very accommodating and got us a new room right away.
We encountered two concerns during our stay - the elevator and adjacent side entryway constantly smelled of marijuana, and the breakfast service at the lobby cafe was very slow.
真实旅客
3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 31 日
EVERY THING WAS GOOD,WOULD LIKE TO VISIT AGAIN.
Rudolph Olando
Rudolph Olando,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 18 日
WILLIAM
WILLIAM,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 14 日
Bathroom was not clean. The room smelled stale. Breakfast was not fresh..
Tennille
Tennille,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 13 日
Amber
Amber,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 11 日
Work is needed
When we first arrived the hallways were lined with bags of trash. However, they were later removed. The cabinet door was leaning down and the stopper in the sink was broken off. They knew we had three people staying and they gave us one adult towel and one mini towel. I must say the bed was comfortable.