Overall this was a decent stay at a decent hotel. I've stayed at other Aloft Hotels and they were generally nicer. But overall no complaints on the condition of the hotel or the room.
Some negatives:
When we checked in, we were specifically asked if we wanted housekeeping every day. (No one explained that they typically do it every other day) I stated that, "Yes", I did want daily housekeeping.
The next morning we left a little late, but while housekeeping was still in the hallway, only to return to an unmade room.
I called the front desk to request clean towels and when the gentleman brought up the towels, he explained that housekeeping occurs every other day. I explained the conversation when we checked in and he assured me that we'd have housekeeping for the remainder of our stay.
Next day... Same thing No housekeeping. Kind of disappointing.
The other big complaint: Elevators REEKED of weed.
Pros:
- Conveniently located.
- Overall condition was good.
- Rooms were clean and well-featured
- Front Desk Staff were friendly
Cons:
- Housekeeping NEVER came, despite being asked if we wanted daily housekeeping service (we stayed 3 nights).
- Hotel app allows you to make requests for extra blankets, pillows, etc, however no one ever responded or fulfilled the requests.
- Room doors do not have any dampers, and when allowed to close, they SLAM LOUDLY. A lot of door slamming throughout the night was not great.
- Elevators absolutely STANK of weed.
