Overall enjoyed the weekend. All the staff were vety friendly and were able to assist me with anything I needed. I will definitely be returning
Catherine
Catherine,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Gerald
Gerald,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 21 日
I’ve stayed in multiple Embassy suites in the past. This one by far has been the worst experience with this brand. I had a total of 4 rooms for my family. On room had a leak in it when we arrived. Another room had the toilet to overflow in the middle of the night without being used. The 3rd room had a sewer smell each time the toilet flushed. And the 4th room’s AC didn’t work. All of these issues were brought to the attention of the front desk and they didn’t seem to concerned nor try to make an effort!
Shawnta
Shawnta,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 19 日
Never Again.
Reserved two rooms 3 weeks prior to stay. Requested connecting rooms, if not possible rooms next to each other. We were placed on opposite sides of the 8th floor. The door for one of the rooms was non functioning so we were locked out of our room for 3 hours and were unable to enter. We were told the battery on the door needed to be replaced, but the technician was on break so we would have to wait. Finally, a manager came and manually unlocked the door and told us we would not be able to get back in if we left because the battery needed to be replaced. We were offered no compensation for this ridiculous inconvenience. The rooms both smelled like mold, the air condition vents were filthy and were incredibly loud. Housekeeping took our towels the following two mornings and did not replace, we had to physically go to the front desk and wait for towels to be handed to us. The last night we stayed, the guests in the room next door were incredibly loud and rude from 10pm until 3 am, even after multiple calls to the front desk, nothing was done. Don't get me started on the food, The eggs tasted like they were frozen, microwaved, frozen again, left out to thaw, then served. Worst stay ever and my family was so happy when it was over.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 11 日
caleb
caleb,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 7 日
Leslie
Leslie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Maria
Maria,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 7 日
Make sure the bathroom is cleaned well.
The stay overall was ok. Bathroom was not as clean as we would have wanted.
Mauricio
Mauricio,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 5 日
Aretha
Aretha,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
The breakfast and cocktail hours were amazing. The breakfast buffet lacked meat options, tough for me as a Diabetic, but the omelette station was great and the offer was GOOD! The front desk folks were great. Very friendly and very professional. Very customer focused.
Michael J
Michael J,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 29 日
Evelyn
Evelyn,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Space
Room was clean and spacious
Gema
Gema,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 23 日
Bad Stay!
This was the worse hotel I've ever visited. The shower had a trickle of water to bathe. I requested wash cloths and towels before 7am and I didn't get them after 3 additional request. I actually received them after 930am. The shower was dirty I had to clean it myself. The cleaning service manager was rude and I felt like she purposefully delayed the giving me fresh towels.
TANZIE
TANZIE,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 22 日
Nikida
Nikida,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
House keeping shortage. I understand with the current environment
Carlito
Carlito,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 20 日
Deborah
Deborah,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Alison
Alison,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Blas
Blas,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 18 日
The hotel was out of date and was not up to the standards of the Embassy Suite franchise. I changed rooms twice and 1 time was because I found bugs on the ceiling in shower. If you do choose to stay here, stay away from room 334.
Lyshandra
Lyshandra,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Richie
Richie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Kenice deserves a raise!
Kenise was helpful at check in- she was patient & friendly.