Had a great time part from the swimming pool needs updating big time
Kathleen
2 晚行程
10/10
Great breakfast. Friendly staffers
Gerard
1 晚结伴旅行
10/10
Lovely staff
Comfortable room - clean with facilities
Nice gym
Convenient location for Chester, Wrexham, Park and Ride.
AE
1 晚行程
2/10
Daniel
2 晚行程
10/10
Russell
2 晚行程
4/10
Booked on line not realising it was same hotel we tried to years ago and weren't allowed inas was booked out to migrants ,so wasnt sure we'd be allowed in and it was 10pm. Got there checked in ,no food available was told by staff would have to go online to have food delivered !!! Wasnt impressed as we had travelled from holyhead, tired and hungry with only asda to go to didnt bother too much hassle as didnt have the app. Bar staff and night porter very nice tho. Hotel needs refurb , marks and holes in corridors long trek to room so saw lots unnerved me and hoped beds were new !! Was quite happy to leave next morning.
Marie
1 晚行程
4/10
I had a very disappointing experience at this hotel. Despite clearly booking a room with air conditioning, I was given a room without it. When I raised the issue with the front desk, the staff were unhelpful and did not offer a proper solution. They said nothing can be done. I believe it was because I booked through Hotels.com
Poor service and a lack of concern for guests’ comfort ruined what should have been a pleasant trip. After rasing issue with the manager since I got so frustrated as it was already 10 30pm.. they finally offered us a room with aircon.
The breakfast was average.. Scrambled eggs were pathetic. Not enough bread or bread spreads. Altogether it was a poor choice booking this one.
I won’t be staying here again and cannot recommend this hotel to others.
真实旅客
1 晚行程
10/10
Requested disabled access and room, we got what was asked, it was excellent, we use this hotel when we visit family in Chester its spot on
Miss
3 晚行程
10/10
Russell
1 晚行程
6/10
Noisy but ok
Paul
3 晚商务旅行
10/10
louise
1 晚行程
8/10
kristelyn
2 晚家庭旅行
10/10
Zoe
2 晚家庭旅行
6/10
Kiran Kumar
1 晚商务旅行
6/10
jonathan
1 晚行程
2/10
Claire
1 晚行程
8/10
The room and bathroom were clean and bed comfortable. Unfortunately the air didn't work, and we were told it was being overalled at present. The swimming pool was nice size, water temp okay and the Jacuzzi enjoyably warm. Had dinner on first night and wasn't impressed with the menu options or quality of cooking. Parking free and plenty of spaces. Reception and bar staff friendly and courteous. Overall an enjoyable 4 day stay, and ideally suited for exploring local areas.
JOHN
4 晚行程
6/10
Calum
1 晚行程
6/10
Good location off main arterial road for overnight stay. A bonus is free onsite parking. Excellent customer care and the food and drink in the evening was good with an excellent breakfast buffet in the morning. The rooms could do with a facelift as a bit worn out. A big plus is the request for service charge and not just automatically added to the bit which the Novotel hotel did unfortunately.
simon
1 晚家庭旅行
10/10
Lovely big room with a sofa. Clean bathroom with powerful shower. Little fridge in room if needed. WiFi worked perfectly. Only issue was room was a little warm but able to open window which helped