Chester is a fantastic city to visit especially with the children. Lots to see and do. We dod a family trail and learnt do much. The hotel was a great base, just across the road is a park and ride bus service that took you straight to the centre snd easy to pick up back to the hotel. Great to have the pool and restaurant service too the breakfast certainly filled us up for our days out.
SL
SL,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 7 日
Great stay
Good location, hotel staff were friendly and good choice of food at breakfast
Rakeish
Rakeish,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 5 日
Clean and comfortable!
Clean and comfortable room. A little cramped for four of us, but fine for just one night.
Trudi
Trudi,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 4 日
Service let the side down.
Generally the hotel was underwhelming in Service terms whether in the bar, restaurant or breakfast services. Chaotic in terms of seeming to be able to manage basic processes (taking an order/handling cash correctly/getting table orders right/ completely forgetting items ordered/ items completely empty or missing at breakfast etc). Overall experience was impacted by stress of wondering if we could order something that would 1] turn up at all 2] partially turn up 3] eventually turn up but be partial order or incorrect etc.
Mark
Mark,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 3 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Anne
Anne,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
steven
steven,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 21 日
Smarten up the hotel
First impressions were disappointing when arriving at the hotel. Bedroom was ok, bathroom nice, lovely white fluffy towels. The hotel appeared to have relatively new carpet but the place was dull, needed repainting, reception was cluttered, restaurant unappealing as was the pool. Breakfast was ok - certainly not worth £17 pp. Would not stay again.
Geoff
Geoff,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 21 日
Patricia
Patricia,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 17 日
Avoid the ground floor
Avoid the ground floor. The floorboards creak so loudly from above, and you can hear every footstep. You have no chance of a restful sleep if the occupant above is an early riser, or gets up a lot through the night.
The beds aren't particularly comfortable and the hotel is very dated.
Food options ran out over the dinner service, so choices were limited. There is no bottled water or fridge available in the rooms.
Staff are pleasant, although we were given minimal information at check-in on facilities, check-out time etc. I will not be returning.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 14 日
One night stay
Me and my daughter stayed one night, enjoyed the swimming but the changing area floor and mats could do with a clean.
Food and service very good. Our bedroom was spacious and the bed was clean.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 9 日
A couple of minor issues checking in, not enough beds for the booking and the TV didn't work.
The building itself is a bit run down but the staff were excellent, especially Mark
Dean
Dean,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 8 日
Suitable for a trip to Chester
Very disappointed initially. No venelation in the room and aircon not working. I am asthmatic and the room temp was 23 degrees.At 2.30am hall porter came to rescue with water and a fan. Moved, thanks to Freya at reception. With this exception, staff were unfriendly, although we had no further issues.further issues. Nice pool and easy access to Chester on public transport.
Jane
Jane,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 7 日
Wouldn’t stay again
Booked a twin room and somewhere in the booking process it got changed to a double. Arrived and the lobby seemed updated and nice, friendly staff which is a plus. However, our air conditioning unit stopped working so we were offered a new room which was great and quick and we got to change to a twin room. The receptionist made it obvious that they are aware of issues with air conditioning units and had to have another staff member check that the AC units in 3 different room definitely worked before offering it.
The new room was okay, spacious and good blackout curtains but there are no plugs near the beds and the pillows on the bed are so tall and plump that they aren’t comfortable (personal preference here though).
Some bathroom fixtures were broken and the water pressure was abysmal. My friend had to wash her very long hair in the sink because it fully turned off at one point which is unacceptable.
We were kept up by other guests noise during the night as there’s no sound proofing, I could hear a tv loudly all night so we didn’t sleep well.
The rooms also get very warm and the AC unit doesn’t do enough to combat this to a comfortable temperature.
The list of amenities stated rooms had fridges but neither of our rooms featured a fridge.
The hand wash is parsley and smells awful and your hands will smell like herbs after.
Overall I was somewhat disappointed with the stay, I know they say you get what you pay for but it should still be functional despite a cost.
Spencer
Spencer,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 5 日
ben
ben,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 28 日
No air conditioning rooms very hot carpet thick with hair even after another hoover requested by us. Food and bar prices expensive and poor selection especially for drinks. The whole place needs a good clean up the outside could do with some paint and brightening up. Decking in the garden taped off as was unsafe to use. Shame really location is good but HIG need to spend some money on it before it’s too late.
Victoria
Victoria,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 25 日
A bit of curates egg - good in parts
Good hotel let down by poor external appearance ( poor maintenance) and slow service in the restaurant.
Clean and pleasant room . Modern bathroom comfy bed . Coffee was not good at breakfast . Reasonable tariff.
I would stay again however
Chris
Chris,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Great
Had a great time part from the swimming pool needs updating big time
Kathleen
Kathleen,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Great breakfast. Friendly staffers
Gerard
Gerard,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Convenient location
Lovely staff
Comfortable room - clean with facilities
Nice gym
Convenient location for Chester, Wrexham, Park and Ride.