It was a terrible experience. My friend and I stayed for four fays during our trip in London. I booked a double room. I didn't expect much when I booked the hotel with a rather inexpensive price. Them, I was checked in with Room 57 which is in the basement and doesn't even have an indication number on the plate which usually is visible to the guests right after you're stepping out the elevator. The room assigned to us has no telephone, a dungeon-like bathroom which has no separation of the shower and toilet. More, the space of the room is so small that I cannot even open my luggage!!! And the room is located next to an exhaustion hose. And it doesn't have a wifi nor cell reception in the room. So, we are blocked from the outside world whilst we were in the room.
I had bare the environment for two night until I asked for a replacement of room. The staff of the room changed the room promptly after I asked. I suspected that they knew what is going on when I mentioned ROOM 57.
It was the worst experience ever!!! We were fooled by the photos provided on the website.
King Hang
King Hang,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 22 日
Mehmet Ali
Mehmet Ali,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 21 日
Rent och enkelt, saknade kylskåp på rummet när dom inte serverar någon frukost.
Tommy
Tommy,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 20 日
Güzeldi
Odalar 2 günde bir temizleniyor. 3 kişi kaldık ek yatak ile birlikte biraz kücük ancak güzel bir deneyim
Boran
Boran,7 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 18 日
Clean, helpful staff
Friendly reception team who were very helpful when my TV remote didn't work
Anneli
Anneli,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 12 日
Malo
Muy mal servicio en general, no servía el elevador, nos mandaron a un tercer piso, la televisión no servía, las camas son unos catres, la ducha casi sin agua etc, el personal no hace nada por resolver
Bolivar
Bolivar,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 12 日
No
La camera non era abbastanza pulita e c'erano solo tre asciugamani per 2 persone. L'ascensore non ha funzionato per 5 giorni ed eravamo al 4° piano
Martina
Martina,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 11 日
Helen
Helen,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 7 日
Nael
Nael,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 1 日
真实旅客
2 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 31 日
Carrie
Carrie,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 27 日
Nabil
Nabil,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 24 日
J
J,4 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 21 日
Friendly staff
I had booked a single room, but they upgraded me to a double, which was very welcome and the extra space was hugely appreciated.
The staff were friendly at check in and check out.
The room was small - little room for cases, the bed was uncomfortable, getting cases to our room was difficult as there were stairs, narrow corridors and narrow room door that only opened to 60 degrees because of the wall to the bathroom/wardrobe