Clean and spacious and mostly comfortable except for the pull out couch, which was not supportive to sleep on at all. This needs to be replaced.
Good temperature controls, the bathrooms kitchen and living room area were great, but it was missing spoons for basic use.
The service could use some improvement. We had asked for some plates and cutlery to be sent up but after not receiving them for 45 mins, we called the concierge, and turns out there was record indicating they were delivered which didn’t make any sense. We had to ask again and waited a long while before we received them. By then we had already finished eating our meal without plates/cutlery! If delivery will take longer than expected then please say so. How does the delivered status get back checked? The bedding and service need review and improvement for a Fairmont experience.
The amenities were wonderful (outdoor saunas, pool, steam room)
We received great service from the bellhops. They were efficient and polite.