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Mercure Hatfield Oak

3.0 star property
Hotel with restaurant, near University of Hertfordshire

Choose dates to view prices

Located close to The Galleria and Hatfield House, Mercure Hatfield Oak offers a convenient retreat with dry cleaning/laundry services, a bar, and conference space. Enjoy breakfast or dinner at the on-site restaurant, unwind with free in-room WiFi, take advantage of free self parking and laundry services.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Bar
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • Meeting rooms
  • 24-hour front desk
  • Front-desk safe
  • Water dispenser
  • Laundry service
  • Self-serve laundry
  • Conference space
  • Luggage storage

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

8.6 out of 10
Excellent
(4 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Desk, blackout drapes, iron/ironing board, free WiFi

Junior Suite, 1 King Bed with Sofa bed

  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Privilege, Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Map
Roehyde Way, Hatfield, England, AL10 9AF

What's nearby

  • University of Hertfordshire - 5 min walk - 0.4 km
  • Hatfield Leisure Centre - 16 min walk - 1.4 km
  • The Galleria - 2 min drive - 1.7 km
  • Hatfield House - 6 min drive - 4.3 km
  • Warner Bros. Studio Tour London - 23 min drive - 20.6 km

Getting around

  • Luton Airport (LTN) - 35 min drive
  • Stansted Airport (STN) - 47 min drive
  • Heathrow Airport (LHR) - 52 min drive
  • London City Airport (LCY) - 59 min drive
  • Welham Green Station - 3 min drive
  • Hatfield Station - 4 min drive
  • Brookmans Park Station - 5 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Nando's - ‬3 min drive
  • ‪The Forum - ‬7 min walk
  • ‪The Harrier - ‬8 min walk
  • ‪Café Forum - ‬7 min walk

About this property

Mercure Hatfield Oak

At Mercure Hatfield Oak, you'll be just a 5-minute drive from University of Hertfordshire and The Galleria. Guests looking for a bite to eat can check out the restaurant, and the bar/lounge is the perfect spot to grab a drink at the end of the day. Also, Hatfield House and Elstree Film Studios are within a short drive.

At a glance

DONE

Hotel size

    • 85 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Water dispenser

Working away

  • Meeting rooms
  • Conference space (3078 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 1980
  • Safe-deposit box at front desk
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Uses some LED lighting
  • Waste recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Banquet hall

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 13.95 per person

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hatfield Mercure

Hatfield Oak

Hatfield Oak Mercure

Mercure Hatfield

Mercure Hatfield Oak

Mercure Oak

Mercure Oak Hatfield

Mercure Oak Hotel

Mercure Oak Hotel Hatfield

Mercure Hatfield Oak Hotel

Mercure Hatfield Oak Hotel

Mercure Hatfield Oak Hatfield

Mercure Hatfield Oak Hotel Hatfield

Frequently asked questions

Does Mercure Hatfield Oak offer free cancellation for a full refund?

Yes, Mercure Hatfield Oak does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mercure Hatfield Oak?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Mercure Hatfield Oak?

Yes, there's free self parking. Electric vehicle charging is available.

What are the check-in and check-out times at Mercure Hatfield Oak?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Mercure Hatfield Oak?

No, this hotel doesn't have a casino, but Grosvenor Casinos (20-min drive) is nearby.

What is there to do at Mercure Hatfield Oak and nearby?

Recommended spots to visit include University of Hertfordshire (5-min walk) and The Galleria (1.2 mi), along with Hatfield House (2.2 mi) and Elstree Film Studios (8.1 mi).

Are there restaurants at or near Mercure Hatfield Oak?

Yes, there's an onsite restaurant.

What's the area around Mercure Hatfield Oak like?

Mercure Hatfield Oak is in the heart of Hatfield, a short 5-minute walk from University of Hertfordshire and 19 minutes' walk from Hatfield Leisure Centre.

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Reviews

Mercure Hatfield Oak Reviews

7.4

Good

7.8

Cleanliness

7.2

Location

7.8

Staff & service

7.2

Property conditions & facilities

Popular mentions

Room
Breakfast
Bed
Service staff
Location
Shower
Food
Desk
Drinks
Bathroom

Reviews

Verified

8/10 Very good

Location was good.
1-night trip
Verified

6/10 Good

Decent stay for three star hotel but the bathroom heater wasn’t on when I went into the room and the temperature was in the minus,bathroom door was also damaged..No draught beer on sale at the bar,no butter or sugar at breakfast..One night only..it was ok
Verified

6/10 Good

Served a purpose but noisy and very impersonal
Victoria, 1-night trip
Verified

6/10 Good

Room very basic, bed felt small but was comfortable. Nice and clean. Hand basin tap can only be used on low as it was too powerful for the small sink and flooded. The night we stayed was particularly hot. No air con in rooms and no fans available, that made for a bad nights Sleep.
Sara, 1-night trip
Verified

8/10 Very good

Tired, Dated and not not spotless

The hotel is very tired and really needs a refresh. Cleaning was also not great. I had lots of long thick dark hairs on my bathroom floor on my visit.
James, 1-night trip
Verified

6/10 Good

Nobody informed regular hotel guests that a giant party was going to be happening during our stay. The regular food and bar service was closed to regular guests unannounced. The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television. They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd. When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on. Some of the party guests became rude and threatening. We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.
Steven T, 4-night trip
Verified

2/10 Poor

Never Again

Started with over a 5 minute wait before someone appeared to check us in, went up to room which was like an oven as there was no AC and the windows were closed. Went into the bathroom and lifted the toilet seat which promptly fell on the floor, I had to secure the 'bolts' back in. The bathroom had an odd assortment of three different types of shampoo but nothing else apart from 2 plastic cups (see photo). Their was coffee and a couple of different types of tea bags, but no biscuits and we had to sleep with the window open which was very noisy due to the traffic on the A1M. Breakfast was chaos, waiting around for food/coffee/juice to come out to the buffet, I felt sorry for the two ladies working their as they were totally rushed off their feet and really doing their best, in fact the hotel should be grateful to them for their efforts. When we left the hotel there was no one at the desk again to mention all of this and so we simply left the keys on the counter. The whole experience was bad from start to finish and we will certainly not be staying there again nor recommending it to friends.
Peter, 1-night trip
Verified

4/10 Fair

Very chaotic. Receptionist was smiling and helpful, despite clearly having to put up with a total mess backstage. Duty manager was neither on duty nor even onsite or anywhere nearby. Computer had gone down on check in, and they could not program the room keys without it, so all that happened was the queue got longer and longer as no-one could get to their rooms. No sign of a backup plan, either. It's an old tired hotel, smeggy corridors and dilapidated fittings in many places. My room was not too bad - nice new-looking bathroom and comfortable bed. But seriously loud sucking and blowing noises from the sewage pipes every time another room flushed their toilet, enough to wake me several times in the night. Finally after checking out and leaving, they called me to try to claim I'd eaten in the restaurant. Firstly why did this not show when I was checking out? And secondly, I hadn't eaten there, so what was going on? Faulty computer system again? It was a shambles - I'd have to be feeling desperate before going there again.
Verified

4/10 Fair

Confusion at checkout, otherwise good.

Had a perfectly pleasant stay, but this was marred by the experience during and after checkout. I had ordered drinks at the bar, and also some food on the evening of my stay, and had these charged to the room. On checkout, I was only charged for the drinks, and I mentioned that I had also had some food items to pay for. I was told by the reception staff on duty that those items weren't on the system, and as the service during my stay "hadn't been very good" (their words, not mine. I was happy with the service!), those items would not be charged to my card. I paid for the drinks, checked out, and went about my day. About two hours later I git a call from the hotel, and was told that I would have to pay for the food items. I told them that I had been told that there would be no charge for these, as that is what I was told when I checked out. I repeated this information twice more, and the call ended. Ten minutes later, the same person called again, and we had the same conversation. I was not happy about this at all, and ended the call after again explaining the situation. I have not heard back since, but I have not been left with a very positive experience of this hotel.
Jason, 1-night trip
Verified

4/10 Fair

Tables at breakfast were not cleared No free clean tables. Everyone had dirty plates on them. no clean plates run out of orange juice. Coffee took a long time
Peter, 1-night trip
Verified

2/10 Poor

Missing Shower

I booked this room for a colleague attending an important meeting the following day. The reviews were good and images were equallyvas goid so felt like a good choice. I was majorly disappointed and embarrassed to find out that there was no shower in the room as it had been taken away along with the shower screen. Having checked in kate due to travelling my colleague raised the concern butbwas told there was nothing that could be done as there were no spare rooms. A room the following morning was made available for a shower. I find this really disappointing, if id booked a budget hotel id expect a lesser standard. I think the fairest solution to be a full refund from the hotel. I await your response.
Shower
L, 1-night trip
Verified

10/10 Exceptional

Excellent for the price!
SHYAMALA, 1-night trip
Verified

8/10 Very good

Lovely hotel, friendly staff and lovely rooms. However bathroom was slightly dirty on arrival
2-night trip
Verified

2/10 Poor

Man behind the desk. Wasn’t very helpful on arrival. We paid £20 for breakfast.. To get cold streaky
David, 1-night trip
Verified

10/10 Exceptional

We really enjoyed our stay. It was nice and quiet when we stayed. Room was lovely and bed was comfortable. I’d definitely recommend.
Cassandra, 1-night trip
Verified

8/10 Very good

.
Maxine, 2-night trip
Verified

10/10 Exceptional

Okay for a night

I stayed for just a night but the hotel is a bit old and i think needs a bit of upgrade.
Oyetunde, 1-night trip
Verified

10/10 Exceptional

Room is clean and nice.
Shar Younn, 1-night trip
Verified

4/10 Fair

Needs an update badly

Not the best in terms of condition, one pillow cushion on both sides, old appliances, no climate control system, old TV, not modern at all, poor quality carpets, not the cleanest. Presentation - 6/10
David, 1-night trip
Verified

8/10 Very good

Comfortable stay, would benefit from a refresh

Hotel was in an easy location to get to with free parking. The rooms and bed were comfy, great service. Some areas of the hotel could do with an update though compared to other Mercure hotels I’ve stayed in.
Scott, 1-night trip
Verified

10/10 Exceptional

Pleasent attentive staff, rooms are large enough and well equipped although a little brightning up would help. Breakfast was adequate and freshly prepared and served with a smile.
Carl, 1-night trip
Verified

8/10 Very good

Good location & suitable for 1 night

Good location to get to North Mymms Park for a wedding. The stay included a breakfast. Room had a kettle in the room which was nice. Hairdryer in the cupboard and few mirrors which was good. The room did get hot at night as no air conditioning.
1-night trip
Verified

6/10 Good

Good breakfast but avoid the evening meal

Stayed for 2 nights. Just dropped our bags in the room which was fine then headed downstairs for a drink and a meal. The food in the restaurant for an evening meal was mediocre to say the least. Starters that were hot enough to burn your mouth, mini spring rolls,think McDonald's apple pie, and pasta that was cold. The bathroom was just awful though. Mouldy walls and ceiling and paint flaking off the ceiling! Complained next day and we were moved to a different room which was better but can't believe they actually put us in there in the first place. Having said that though that the staff were very helpful despite there being so few of them and nothing was too much trouble. Definitely recommend the breakfasts. Finally a chef that knows how to poach an egg properly! Had it not been for the bathroom would definitely have recommended the hotel.
Alice, 1-night trip
Verified

6/10 Good

The hotel was near Hatfield House so the location was ideal. Our room, 114 was very large but the bed only had 1 very thin pillow each and was not very comfortable. The bathroom needed updating and the shower flooded the floor. The staff were friendly but there weren’t enough of them so there was a long wait for breakfast and our porridge arrived at the same time as our cooked breakfast.
1-night trip
Verified

8/10 Very good

Lovely

Really good stay. The food at the restaurant was really good and the waiter was excellent. The room could really use a permanent fan or airconditioner.
Matthew, 1-night trip