The website, even the picture on this survey, is very misleading. It makes the property seem much bigger than it really is and much more up-to-date. The entrance was cute, but the indoor fountain was not working, and the inside was very dated. Our toilet in our room remained clogged the 4 days we were there, even though I reported it. The plunger in our room was also broken and never replaced. The interior elevators were down, but yes, we were allowed to use the service elevator on the outside. It was very slow. Our check-in took about 40 minutes due to internet service. I was being asked to upload a picture of my driver license and my face to their site from my phone and then from their phone, neither worked. It was finally worked around somehow. The pool area from the outside appeared very overgrown and uninviting. We never use the area because of this and the size being unwelcoming. We will not be staying here again.