I wasn’t allowed to stay at the hotel because I didn’t have the extra $100 deposit required by the property. The property assured me to call the booking company and my stay would be refunded or transferred. When I was finally able to get ahold of the booking company the following day, they were required to inquire with the property for the approval for the refund. I was told the property denied the refund request (even after assuring me to contact the booking company). It’s all just so crazy that I was refused a room to stay in and was refused the return of the cost and taxes of said room. So I basically handed $80 to a hotel chain and/or the booking company that wouldn’t/couldn’t and DIDNT produce said room. I slept in my vehicle that night and unfortunately this IS NOT THE FIRST TIME I have had this unfortunate experience which other then failure to read the fine print that is so hard to find you miss it completely- I did absolutely nothing in the wrong other then go thru this booking company!! And nothing I have done has been able to get my money refunded. So if you love sleeping in your vehicle and throwing money out the window. DONT USE THESE SERVICES. OR OPT FOR THE $8.00 PROTECT YOUR RESERVATION FEE. BECAUSE YOU MAY VERY WELL NEED IT!!!
Sindy
Sindy,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 13 日
Bad stay
It was supposed to be a smoke free facility, it smelled like an ash tray. The bathroom floor was super sticky. Later in the evening, pot smell was coming into our room. Tub was yucky. Burn marks on the safe. Very disappointed. Will never stay in a Super 8 again.
Rieta
Rieta,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Morgan
Morgan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Morgan
Morgan,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 5 日
Not worth the money
We ordered a queen bed room. The bed was not a queen it was a full side bed. The pillows are not bed/sleeping pillows. They are square accent pillows. The bathroom ceiling was cracked and looked as though it was about to collapse and the tub was covered in mold.
The linens were clean and the room was tidy but was still unable to sleep peacefully as the facility itself didn’t feel clean.
They send you requests to check in online where you send them your photo ID and then charge your card for incidentals. Then when we arrived they made us do it a second time insisting us the incidental fee of $100 was not going to be charged twice. It was charged twice. Watching to see if they are both returned…..
I understand this is a cheaper hotel but definitely not worth the money we spent on this stay.
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 16 日
Smelled like weed
Allissa
Allissa,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 9 日
Leslie
Leslie,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 24 日
Had to get a room due to winter weather conditions. I reserved an accessible room. I got a room on the third floor. There is no elevator and I have bad knees so that was difficult. The hallway smelled of cigarette smoke. Thankfully, once in the room, it didn’t smell and was clean. The bathroom faucet dripped continuously. I won’t be staying at this property again.
真实旅客
2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 15 日
The staff wasn't available for my late check in , we waited 20 minutes before the front desk staff showed up.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 14 日
Kandice
Kandice,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 13 日
Melissa
Melissa,6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 31 日
Front desk very professional
John
John,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 28 日
Good: close to Arrowhead, the Indian lady that was the front desk clerk was nice.
Bad: the white lady that was in the laundry room that I asked for help locating a room seemed rude and loud, only interested in her cigarette break instead of being kind and helpful.
Major bad: the hotel hallway and the hotel room and especially the hotel bathroom reeked of what resembled cigarette smoke and marijuana both. It was awful. I never usually leave bad reviews, and I had hoped we would have lucked out and had a good experience, but the experience was so negative I felt it was necessary to review (“WARN”) other prospective customers to avoid this property location.
JOEL
JOEL,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 25 日
Friendly and welcoming.
Jesse
Jesse,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 24 日
Game day experience
I was looking for a hotel that was affordable that was not too far from Arrow head stadium for the Chiefs game that had tickets. This hotel had a shuttle to get you to the game and the rooms were clean.
Jason
Jason,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 17 日
Daniel
Daniel,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Staff were very friendly and accommodating.
Phillip
Phillip,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 8 日
Theresa
Theresa,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 3 日
We got this room because of price point and proximity to Arrowhead Stadium. Exterior is dated and parking lot rough. Our window view was out at round level looking up a bare hill. The room was ok, older up date. We only used it to sleep and it was relatively quiet, it is about a block off of a main street. Bright side was the wonderful lady running the breakfast, always made conversation and left us smiling.
Patrick
Patrick,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 29 日
Friendly staff and convenient place to stay. Rooms are clean and they serve a descent breakfast.
Sarah
Sarah,2 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 12 月 29 日
Cheap is not always better..
Floors were not vacuumed..food particles on floor between bed and night stand.. old plastic lid with straw behind night stand..took forever to get hot water..my door was missing exterior metal block to keep people from breaking in..a lot of the doors to the rooms look broke into including mine..towels had a bad odor.. counter tops not wiped off and had food and liquid.. residue on them..very disappointing..