The housekeeping service was extremely disappointing—no vacuuming, the bed was poorly made, and they only removed the trash. The sheets weren’t changed, and no fresh towels were provided. When I raised the issue with the front desk, their only response was, “Oh, we’re sorry.
Imran
Imran,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
LUIS HUMBERTO
LUIS HUMBERTO,6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Carlos
Carlos,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
10/10
Excelente
Oliver
Oliver,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Lilia
Lilia,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Ileana
Ileana,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 16 日
April 2025 stay
Negs - room not ready until 5:30 pm, pool chilly, ran water 12 mins to get hot enough to shower, bus takes to transportation center rather than parks. Positives - restaurants great, hotel clean, friendly staff, amazing view from balconies and boat to parks a definite plus.
Holly
Holly,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Richard
Richard,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 14 日
A bit disappointed
Overall not impressed. Carpets looked worn, bathrooms were nothing special. Staff was so so. Rosa Mexicano was ok but not great. At these prices and given Disney name a bit let down
Michael A
Michael A,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Perfect!
I have visited Disney many times and always saw the swan and dolphin but never have I visited there. I was overwhelmed with the beauty and opulence of this hotel. It was immaculate and so well organized. Our rooms were spacious, clean and despite having many small children there… no sound carried. I will surely stay here again!
Thanks for the wonderful weekend!