Seemed short of staff that limited the facilities available. Bars unopened slow service at reception card readers not working. No opportunity to extend checking out time. Original pet room given to an earlier arrival so had to use first floor and not ground floor with a blind small dog even though I telephoned the day before arrival to confirm booking and pet details.
Lynn
Lynn,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 3 月 16 日
Alice
Alice,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 3 月 14 日
Tired rooms no bottled water in multiple rooms the company booked (15) reception answer yes we run out.
Darren
Darren,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2024 年 3 月 3 日
My stay.
The Hotel is clean but very dated and third, ranging from cracked sinks from TV's with very few channels.
JIM
JIM,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 2 月 21 日
Room1 no hot water. Replacement basin blocked, toilet not flushing
michael
michael,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 2 月 20 日
Poole Quay Hotel
There was very little cover on reception so it was not very easy to ask for shampoo and shower gel etc
We needed these items as on our arrival day there was only 1 small tube of shower gel and only 1 shampoo aswell
The kettle was badly scaled
Another day the bin was not emptied
As already mentioned due to lack of staff on reception we were not able to discuss these points with anyone
The location of the hotel was in a lovely position and close to amenities
Andrew
Andrew,3 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 2 月 20 日
John
John,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2024 年 2 月 19 日
Mary
Mary,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 2 月 18 日
Very pleasant stay and staff were more than friendly and helpful
Adrian
Adrian,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 2 月 12 日
Okay but Room for Improvement
Based on the room we were in, they desperately need updating, and I haven’t seen a curtain rail like that since my nan was alive! You could feel the springs in the mattress and the pillows were really thin. The bath was so badly stained it was disgusting. However, on the plus side, the staff were very friendly and professional and the restaurant/bar was lovely, with views from the restaurant over the harbour. We only had breakfast here so can’t comment on what it’s like in the evening but would certainly try it if we were to stay here again. And it’s dog friendly - our lovely waitress gave our cocker spaniel a bowl of kibble and biscuits!
Alison
Alison,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 1 月 23 日
Stuart
Stuart,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 1 月 21 日
Ernesto
Ernesto,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 1 月 18 日
Darren
Darren,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 1 月 15 日
Donna
Donna,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 1 月 13 日
Mohammed Tajudeen
Mohammed Tajudeen,1 晚结伴旅行
Expedia真实住客点评
8/10 很好
2024 年 1 月 2 日
The Hotel is in an excellent position on Poole Quay. But the management of the Hotel have let the Hotel fabric and surroundings deteriorate considerably. There are 2 large weeds growing out of the front door. There are weeds and litter all around the Hotel. It looks as if the Management do not care about presentation of the Hotel. The evening security is very strange.
It does not cost much to keep a property tidy and clean of Litter. The Hotel looks a disgrace and so sad as it was one of the best Hotels in Dorset in its day.
Ryan
Ryan,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 1 月 1 日
Great venue
Excellent staff amazing team. Thank you all
Gill
Gill,2 晚行程
Hotels.com真实住客点评
2/10 很差
2023 年 12 月 31 日
This hotel is shocking the bathroom was dirty and the bath I really wouldn’t want to bath in it as was disgusting and full of hard water stains as never cleaned properly..
Was a windy night and the wind noise coming through the windows was awful and kept you awake, only to be told on check out by the bloke on reception that they know how bad the windows are and they are meant to be sorted in January.
If you are in a room next to the stairs good luck with trying to get some sleep past 5 in the morning as they have no soft close on doors so all they do is slam shut.
This hotel is very tired and outdated but like something out of faulty towers..
Next morning we logged a complaint with the chap on reception written down and got told someone would be in contact with us and we are now talking a month ago still nothing.
Don’t waste you money with this disgusting bad customer service place.
Darren
Darren,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2023 年 12 月 28 日
Rahulkumar
Rahulkumar,2 晚行程
Expedia真实住客点评
10/10 绝佳
2023 年 12 月 28 日
Plenty of parking spaces and a lovely spacious room