From the moment we arrived we had issues with our air conditioner. Sonder had us use the app to chat with support. I never got any proactive outreach and had to keep chasing them down to get any help. It took til the last night to get moved to a different room with air conditioning. Had the support been better, I’d given this a great review. I felt bad for whoever had to manage the chat, I’m sure that they would have preferred to solve a problem live on the phone but their management wouldn’t let them. They did provide a support phone number but that resulted in very very long hold times.
Katie
Katie,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 28 日
Only stay here if you can't find anything else
I would only recommend this place as a last resort. The cleanliness is sub par. For example, my bathroom drain was clogged when I got there with thick green grime. Which tells me the cleaning crew did not make an effort to get the issue resolved. The only way to get support is to use the app or call and wait a very long time on hold. My brother and his family were in a unit with no air conditioning the entire time and they were only move to a new unit on their final night. It's too bad. The place has potential.
Anna
Anna,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 28 日
James
James,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
We loved the easy entry with keypads. The apartment was beautiful with its glass windowed walls except in the early morning without blackout curtains. The shower was lovely and the kitchenette was great. Laundry in the room was amazing. The neighborhood was lovely and great for walking. The mattress was unfortunately squeaky and uncomfortable.
Ryan
Ryan,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Chicago
Our trip to Chicago and our stay at this hotel was absolutely amazing. From an easy check-in and check out and also a
central location too many attractions and activities. A quick walk to the train and the bus. Very close to a market too!!! The view was outstanding!!
We will return. Thank you Sonder for going above and beyond!
Shannon
Shannon,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 19 日
Room has a lot of ants
Nice room and location. However our unit was crawling with ants. A LOT of ants. Housekeeping came and wiped down the ants one day but all the ants came back after a couple hours. The hotel stopped responding about the ant situation after our second complaint.
Hsin Ye
Hsin Ye,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Clean place
Location was perfect for us, street was calm only thing was the trains we heard but we just thought that was charming.
Building and room was very clean and nice.
It was easy to find oarking for the car to full day after we looked a little bit.
Would stay here again if I visit Chicago!
Fredrik
Fredrik,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Jérôme
Jérôme,6 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 15 日
Decent experience overall
Pros: location and space.
Cons: bedroom too bright to sleep-needs blackout drapes and bed was very noisy.
Sara
Sara,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
The apartment was as advertised. Clean, spacious and safe.
sandra
sandra,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Eric
Eric,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Arami
Arami,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 30 日
Ahmed
Ahmed,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Terence
Terence,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 29 日
Place was terrible, check in was a joke, beds are not comfortable
shane
shane,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Xiayang
Xiayang,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Jim
Jim,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Julian
Julian,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 22 日
2nd time staying at Sonder and will stay again. Love the area.
We did have issue's with our access code but they quickly reprogrammed it remotely for us.
Our tv wasn't able to be watched at all because it needed to be signed into the network. They put in a work order but it was never resolved.
Sarah
Sarah,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
1 Bedroom Studio
We were in walking distance to our business event. We were also in walking distance of a grocery store, restaurants, and anything you needed was nearby.
Kay
Kay,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 19 日
Property was great love the location. Saunders was unable to help me when I got locked out of my room from them changing my door code halfway through my stay. Luckily enough, a fellow guest had the same issue and was able to walk me through how to get a new code. Probably wouldn’t stay here again because of the lack of customer service when an issue arises.
Randall
Randall,6 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 17 日
Delores
Delores,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 13 日
AVOID
Terrible from start to finish!
Requested payment even though everything was processed.
Called overseas 4 times and got hung up on each time. Email was not better until finally I got the codes an hour before checkin because guess what.......It was already paid for!
Apartment was used and abused.
White walls were brown, guest toilet barely flushed, dust in all of the vents, right next to the elevated trains that run ALL NIGHT LONG, and the list goes on.