This grand property which was once a delight and a privilege to stay and dine at feels very, unfortunately, tired.
The rooms need an update, the garden cafe food is outstanding, but the restaurant desperately needs renovations and a refresh.
The areas around the pool and the change rooms aren’t clean and feel like a run down YMCA, not a 4 star hotel.
I miss the grand nature of this hotel (and I especially miss the Samurai restaurant).
Paul
Paul,2 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 22 日
mark
mark,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 21 日
Nice enough, with minor issues
I enjoyed staying in this historic property and only have a couple of complaints.
I find the $21/day parking charge when all you have is an outside parking lot rather annoying.
A pillow became soiled and the cleaning staff did not replace the pillowcase we had removed, and just left the bare pillow on the floor.
The vending machines were out of order on at least three floors. It just stuns me why vending companies fail to keep their machines functional, and also why a hotel wouldn't have someone checking to make sure they are servicing them. In addition, the small alcove where the vending machine on our floor (fifth) smelled of urine, but might just have been mold from leaks on the floor beneath the ice machine.
Other than that.....
Gary
Gary,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 20 日
Marco
Marco,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 19 日
I love this hotel. I’m definitely going back in the future.
Tenaya
Tenaya,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 19 日
Lovely hotel. Great staff
Lisa
Lisa,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 12 日
The gentleman that served us in the bar was excellent . Couldn’t ask for better service 😊
Holly
Holly,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 12 日
Tanya
Tanya,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 7 日
Gregory
Gregory,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 31 日
Marlin
Marlin,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 28 日
Supattra
Supattra,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 23 日
At arrival, the boardwalk going to the door very slippery. Snow not shovelled, they just drop salt on it creating a dangerous slushy and slippery boardwalk. Front desk clerk very concern and insisting about car registration plate number. Room located on the 3rd floor. In the bath tub something looking like black small dead bugs visibles: around the water drain, blue/purple colour stain visible too. Obviously the bath tub needs to be change. When you have a bad day already, it’s not a good time for that king of disagrement. Otherwise, working employees friendly and helpful.