Let me just say that the front desk staff were EXCELLENT! They were always friendly and helpful. I frequently travel, and the customer service was a 10/10.
They were able to graciously accommodate a few requests. Before booking my stay I was apprehensive because I had read a few negative reviews. I can now tell you that I did not experience one negative thing.
I was also surprised that I could not hear anyone walking in the room above me- that is something that I CAN NOT stand.
The rooms were cleaned daily. I’ve stayed at places where you had to call and ask for housekeeping if you wanted it done. Some places even had a cutoff time to make that request. Not this one.
Overall, I highly recommend this hotel. Top notch customer service!
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Excellent stay. Would definitely book here again.
Michelle
Michelle,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 21 日
Super-convenient for Pitt campus visit
Took my son for a Pitt campus tour. We arrived Sunday to check out the area. The hotel was convenient and clean. We enjoyed that the concierge put out Heinz Ketchup mini bottles and Hershey chocolate bars to celebrate 'Pennsylvania Day.'
Gregory
Gregory,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 14 日
Pre surgery stay
Jan
Jan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Tudo muito bom .. cama confortável, travesseiros macios . Sem barulho
Sono de princesa
Sandrah M D
Sandrah M D,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Gerald
Gerald,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 1 日
Nice Hotel, Great Staff.
The front desk staff, especially Eli (?) were fantastic as was the bartender, Turtle and the valets were very prompt. The room was comfortable but I cleaned it with sanitary wipes anyway which I do in every hotel. Overall, it was a great experience and I would consider staying there again.
Lisa
Lisa,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 1 日
Mindy
Mindy,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 25 日
Average Hotel
Rooms need updated. Check in was slow, had to wait in a line to get checked in.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Stephanie
Stephanie,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Easy check in n out the next morning
Courteous valet parking individual on Tuesday afternoon.
Ronald
Ronald,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 17 日
Shannon
Shannon,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 12 日
Really friendly and helpful front desk. Slow valet service and breakfast service. Poor room condition.
Emmi
Emmi,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Karl
Karl,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 7 日
Bathroom was not as clean as it should have been.
Rebecca
Rebecca,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
Wes
Wes,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 19 日
Dylan
Dylan,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 17 日
Bad pillows
The couch in the room was very dirty. The pillows were so flat and uncomfortable. The bed was ok. The room was spacious. The ac worked well. Overall the room was ok. No cookies.